The Senior Business Analyst provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position prepares and analyzes large quantities of production and performance data.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Prepares and analyzes large quantities of production and performance data.
Performs trend and demand analysis, and makes recommendations for operational and performance improvements.
Develops and maintains numerous statistical tracking databases/spreadsheets to provide on-call reports to client and contract staff.
Provides statistical interpretation to identify trends and performance measurement issues.
Provides support for marketing and outreach activities.
Monitors quality assurance efforts.
Ensures the information provided is consistent, timely, and accurate.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Master’s Degree in financial management preferred or a Bachelor’s degree in Business, Finance or a related field of study and five (5) years’ of experience; or equivalent combination of education / experience. Experience with performance-based management measurement techniques.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Ability to crunch large amounts of data with accuracy and speed
Ability to analyze information and prepare textual and statistical reports using spreadsheet software (Microsoft Excel)
Experienced using Microsoft Office (i.e., Word, Excel, Access, PowerPoint, etc.) and statistical / modeling software
Basic computer graphics skills, including charts and graphs created in Excel, Visio, Power Point, or similar tool
Ability to navigate in a variety of database structures
Ability to conduct functional requirements analysis
Excellent research and analytical skills with ability to identify problems, determine accuracy / relevance of information, evaluate alternatives and make recommendations
Solid business strategy and leadership skills relevant to carrying out day-to-day responsibilities
Excellent verbal and written communications skills with ability to compose meaningful reports and to present research / information with clarity
Ability to employ a collaborative, customer service approach and to work effectively with others in diverse and multi-functional roles
Ability to maintain confidentiality of sensitive information
Exceptional organizational skills with ability to manage multiple projects and priorities and to meet specified deadlines
Excellent supervisory skills with ability to effectively lead, mentor and train others
Ability to appropriately raise issues and concerns for resolution
Ability to interact and communicate with all levels of staff, including management
Ability to effectively work both independently and in a team environment for the successful achievement of goals
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
Perform Statistical Analysis
Business Process Improvement
Provide Analytic Consultation