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Federal Advanced Services Engineer job in Herndon at Fortinet Inc

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Federal Advanced Services Engineer at Fortinet Inc

Federal Advanced Services Engineer

Fortinet Inc Herndon, VA Full-Time
As a FFI Advanced Support Engineer, you will be delivering technical support for our premium, as well as US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

* Collection, analysis and change recommendations of configuration information
* Collection and analysis of customer network information
* Collection and analysis of packet trace information
* Recommend actions based on analysis
* Customer education (gaps in networking, product knowledge etc)
* Reproduction of customer environments on lab equipment
* Follow up technical cases and manage the right expectation until the closure of the cases
* Work closely and provide direct technical email and phone support to FFI customers
* Develop best practice deployment and troubleshooting methodology documentation.
* Analysis of support request, completion of requests for information and documentation
* Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
* Participate in an on-call rotation to support FFI customer outside of business hours

Job Skills Required

* Minimum of two years relevant professional experience preferably in the network industry
* Strong network security and routing experiences
* Scripting and Windows server app experience
* Exceptional customer service orientation and strong communications skills
* Proficient with MS Word, PowerPoint, and Excel
* Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
* Willing to travel
* US Citizenship is required

Educational Requirements

* Bachelors degree and/or relevant experience

Recommended Skills

  • Certified Information Systems Security Professional
  • Cisco Certified Internetwork Expert
  • Cisco Certified Network Associate
  • Cisco Certified Network Professional
  • Communication
  • Customer Service
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Job ID: 2285852692

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