Volunteer Relations Field Support Specialist

Location: Boone, NC, United States
Job ID: 15827
Date Posted: Jan 27, 2025

Get Involved!

Are you passionate about data, program management, and supporting short-term volunteers? Operation Christmas Child, a ministry of Samaritans Purse, is searching for a Volunteer Relations Field Support Specialist to serve at our International Headquarters in Boone, NC. Come join an amazing team and help be a part of advancing God's Kingdom to the nations!

A day in the life of a Volunteer Relations Field Support Specialist:

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff, and volunteers who serve around the globe.

In the role of Volunteer Relations Field Support Specialist, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him
• Develop and implement strategic initiatives for both Connect and short-term Volunteers, taking from concept to deliverable
• Develop, implement, and manage volunteer resources and mailings that meet the needs of both OCC Leadership and the practical needs of the Field
• Manage a comprehensive Short Term Volunteer Program
• Oversee the Volunteer Recognition Program for Year-Round Connect Volunteers and OCC-participating church Drop-off Locations
• Work with Field Committees to ensure that resources are developed that equip our volunteers and field staff to ministry effectiveness with a special focus on volunteer leader resources
• Develop resources that lead our volunteers to great effectiveness, ensuring a balance of in here and out-there focus and authentic partnership
• Work with the Assistant Director and OCC Logistics and Operations Teams to develop resources needed to equip volunteers that serve in Drop-off Locations and Processing Centers as well as ensure site leadership is equipped to provide a positive volunteer experience in all Drop-off Locations and Processing Centers
• Manage Connect Conference giveaways and resources as well as ensuring all resources in General Sessions and other parts of Connect Conferences while providing additional on-site conference support
• Lead the Field Support Team in managing volunteer Help Desk, data needs, in developing database training tools, and resources. Manage the Help Desk schedule as well as the creation and documentation of database processes and procedures
• Collect and report volunteer data for effective program monitoring, evaluation, and promotion

Qualifications:

• Bachelor's degree (B.A.) from four-year college or university and five (5) years of related experience and/or training; or equivalent combination of education and experience.
• Working knowledge and comfortability of databases and CRMs and the ability to develop streamlined data processes and procedures
• Strong team player with the ability to work creatively and independently
• Ability to build and lead teams, coaching them toward reaching ministry goals
• Strong communication skills, both verbal and written
• Ability to quickly learn and implement new technology toward greater effectiveness
• Ability to effectively present information and respond to questions from groups of managers, volunteers, and the general public
• Flexibility in changing circumstances with a positive attitude
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Previous experience in managing short-term volunteer data, communications, and resources for effective program monitoring, evaluation, and promotion
• 12 credit hours of college-level Biblical Studies (required); if not already completed, the opportunity to meet and complete the requirement is available upon hire.

Job Location: Boone, NC

Type: Full-time

Language Requirement: Fluency in English (required)

Travel Expectations: 60 days/annually; required travel documents and vaccinations for entry into foreign countries will be necessary

• On-site Medical Clinic (staff and dependents)
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God.
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.
• We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ.
• We believe that God's plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each