For over 70 years, Kelly Services has provided outstanding opportunities, including temporary, temp to hire, and direct hire to the most talented individuals in the marketplace.
We have a great opportunity through one of our clients, one of the largest not-for-profit health systems in the Greater New York area, offering a range of health care services and health plans, who is looking for a Member Services Representative (Bilingual) and Managed Care Representative.
This role is primarily responsible for a high volume inbound-outbound phone calls, providing company- customers with necessary information, answering their questions and resolving their concerns.
Education High School Diploma required. Associate-s/Bachelor-s Degree preferred.
Experience in a call center setting.
Experience 3-4 years of experience in customer service in a healthcare environment.
Bi-lingual (Spanish, Russian, Chinese) preferred.
Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred.
Proficiency in MSOffice Suite
Typing skills at least 40 wpm.
Answers a minimum of 50 calls per day. All calls should be answered in 30 seconds
Educates members about the Plan-s benefits.
Provides answers to frequently asked questions.
Required to make outbound calls as needed
Triages calls (ie. medical/case management) with established protocols appropriately
Adhere to HIPPA regulation and follow procedures appropriately
For immediate consideration, please send your resume and cover letter to Email blocked - click to apply
and indicate in the subject line `Member Services.
Kelly Temporary Employee Perks:
Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Free online training campus available
Exclusive online employee community
Employee assistance program (EAP) available at no cost
Transportation spending accounts