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Healthcare Customer Service Representative Temp to Perm

Kelly Services Brooklyn Full-Time
$17.00/ hour
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For over 70 years, Kelly Services has provided outstanding opportunities, including temporary, temp to hire, and direct hire to the most talented individuals in the marketplace. We have a great opportunity through one of our clients, one of the largest not-for-profit health systems in the Greater New York area, offering a range of health care services and health plans, who is looking for a Member Services Representative (Bilingual) and Managed Care Representative. This role is primarily responsible for a high volume inbound-outbound phone calls, providing company- customers with necessary information, answering their questions and resolving their concerns. Qualifications: Education High School Diploma required. Associate-s/Bachelor-s Degree preferred. Experience in a call center setting. Experience 3-4 years of experience in customer service in a healthcare environment. Bi-lingual (Spanish, Russian, Chinese) preferred. Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred. Proficiency in MSOffice Suite Typing skills at least 40 wpm. Responsibilities: Answers a minimum of 50 calls per day. All calls should be answered in 30 seconds Educates members about the Plan-s benefits. Provides answers to frequently asked questions. Required to make outbound calls as needed Triages calls (ie. medical/case management) with established protocols appropriately Adhere to HIPPA regulation and follow procedures appropriately For immediate consideration, please send your resume and cover letter to Email blocked - click to apply and indicate in the subject line `Member Services. Kelly Temporary Employee Perks: Kelly-sponsored Affordable Care Act health care coverage available for eligible employees Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable* Service bonus plan Holiday pay plan Weekly electronic pay options Free online training campus available Exclusive online employee community Employee assistance program (EAP) available at no cost Corporate discounts Transportation spending accounts

Recommended skills

Spanish Language
Russian (Language)
Chinese Language
Managed Care


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Healthcare Customer Service Representative Temp to Perm
$17.00/ hour
Estimated Salary: $69K
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Job ID: US4341AG_27146715


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