The Assistant Manager – ITRP provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position manages one or more projects, provides direction, training, and oversight to work groups and assists with all activities related to staffing. The Assistant Manager – ITRP assists the ITRP Project Manager with ensuring that training support is maintained for critical USPTO programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Maintains overall readiness of ITRP, USPTO’s large training program, members to ensure quality instruction.
Manages the training program for ITRPs, including training for new hires and training for all instructors on new software and systems.
Develops and enforces the certification process for ITRPS.
Oversees a Knowledge Management program to ensure old and new knowledge generated by the ITRP program is captured in a meaningful way and is retrievable as a means to transfer knowledge between ITRP program members and for new recruits.
Assists with management of one or more projects, tasks or task orders. Provides direction, training and oversight to assigned work groups.
Assists with all activities related to staffing such as: recruitment, orientation, training, staff production, counseling, remediation, evaluations and performance appraisals, and voluntary or involuntary separation.
Ensures maximum effectiveness in the use of resources.
Contributes to formal initiatives such as search or training initiatives.
Assists the Program Manager (PGM), Project Manager (PM) and Deputy Program Manager (DPM) with development and implementation of plans to address workload spikes.
Communicates client expectations on performance standards to contract staff. Provides motivation and instruction for staff to achieve performance standards.
Assists the PM and the DPM with new initiatives or projects and with the development of innovative management solutions for the client.
Meets routinely with the Government and contract staff. Preparation for, attendance at, and follow-up for these meetings may adsorb as much as 50% of the average week.
Assists the PM with ensuring that new projects or initiatives fall within the negotiated level of effort.
Compiles and quality controls all statistical reports, develops and updates procedural manuals and Provides input for reports and other deliverables.
Provides input to the PM and the DPM concerning performance standards.
Provides input, planning support and implementation support for marketing and outreach activities and for informal and formal events with client and staff.
Meets routinely with the Government and contract staff. Communicates client expectations to staff.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Master’s Degree in Instructional Design or relevant field preferred or Bachelor's degree in Engineering or Instructional Design and a minimum of three (3) years’ of experience, or equivalent combination of education / experience. Training or teaching experience with adults or professionals, and management experience working with professionals required.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Excellent verbal and written communications skills with ability to effectively present information
Excellent supervisory and management skills with ability to resolve conflicts, grievances, confrontations or disagreements in a constructive manner
Skilled proficiency in the use of Microsoft Office Suite (i.e., Word, Excel Outlook, Project, etc.)
Exceptional organization skills with ability to effectively manage multiple projects and priorities
Ability to schedule, plan and lead meetings
Excellent analytical and critical thinking skills with ability to implement a proactive approach to problem-solving
Ability to interact professionally with team members, management, and clients of all levels
Exceptional ability to work under pressure and to meet tight deadlines
Ability to effectively work both independently and in a highly collaborative, team environment
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
Complex Problem Solving