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Director, eCommerce Strategy & Operations at KPMG

Director, eCommerce Strategy & Operations

KPMG Raleigh, NC Full-Time

Business Title: Director, eCommerce Strategy & Operations

Requisition Number: 81852 - 51

Function: Advisory

Area of Interest:

State: NC

City: Raleigh


The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Director in Customer & Operations for our Consulting ([ Link removed ] - Click here to apply to Director, eCommerce Strategy & Operations practice.


  • Organize and lead teams providing consulting services supporting one or more of the following services: Digital Commerce Strategy & Roadmap development, Target Operating Model assessment and definition, Platform evaluation and selection and Digital Commerce Platform Implementation Services

  • Lead and organize teams, working with clients to help understand their business model, go to market approaches, their functional and process related requirements for enabling Digital Commerce experience; organize and lead teams working across multiple client functions including marketing, sales, digital business operations, digital IT operations and supply chain teams to identify current-state challenges and to define strategies to improve business and technology operations and platforms

  • Provide oversight of highly skilled client and KPMG work teams throughout the project lifecycle and help ensure timely execution of project deliverables

  • Provide management and oversight of project metrics in terms of budget, timeline, invoicing, project deliverables, project set-up and close-out activities

  • Lead proposal development and other new business development activities


  • Minimum ten years of recent hands-on experience delivering B2B, B2C and/or Marketplace digital commerce solutions with a minimum of seven years' experience in consulting with a professional services firm or agency

  • Bachelor's degree in Business, Computer Science, Technology, Engineering, Industrial Engineering/Operations or a related field from an accredited college/university; MBA from an accredited college/university is preferred but not required

  • Experience from an end-to-end perspective; helping clients with their digital strategy, development of their digital commerce roadmap through a full lifecycle implementation program; emphasis for this role is the overall strategy development and the operational model to support the digital commerce channel

  • Exposure to one or more industry leading platforms such as SAP Commerce Cloud, Salesforce Commerce Cloud, Oracle CX Commerce Cloud, HCL (IBM WebSphere Commerce) Commerce, Adobe Commerce Cloud or Marketplace solutions

  • Strong critical thinking, presentation, written and verbal communication skills; strong ability to review, edit and create business development and project related artifacts

  • Travel may be up to 80 -100 %

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( [ Link removed ] - Click here to apply to Director, eCommerce Strategy & Operations contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 3

GF: 15292

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