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Service Technician III

Talentify Seattle, WA Full-Time
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G4S Secure Integration is looking for a successful Technician that will be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects.


  • Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems.  On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables.
  • Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must.
  • Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel.
  • Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days.
  • Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment.
  • Answer service calls within 24 hours.
  • Maintenance calls shall be completed within five days of notification.
  • Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system.
  • Other duties as assigned by supervisor.
  • During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects.

EDUCATION AND/OR EXPERIENCE

  • 6 years of field experience
  • Extensive knowledge of electronics, computer programming, site service, and installation experience
  • Experience with the following or similar systems: Software House, Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch Electronics.
  • Must have a valid driver's license and be able to pass drug screening.

 

 

 

Recommended skills

Installations (Manual/Mechanical)
Installations (Computer Systems)
Complex Problem Solving
Maintenance
Intrusion Detection And Prevention
Access Controls
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Job ID: 313283

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