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Activities Manager - Sheraton Steamboat Resort

Interval International Steamboat Springs Full-Time
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Vistana Company Overview

Vistana™ Signature Experiences, Inc. an operating business of ILG, Inc. develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network™ (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana™ Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you're passionate about selling, supporting, or communicating a unique vacation lifestyle, we're passionate about you becoming part of the Vistana family. For more information, please visit: URL blocked - click to apply.




Property/Location

Sheraton Steamboat Villas - 2200 Village Inn Ct, Steamboat Springs, CO, 80487

Perfectly positioned amid the invigorating outdoor adventures of Colorado's famed Steamboat Springs, Sheraton Steamboat Resort Villas is a fun-filled family retreat. It's the area's only ski-in/ski-out resort and sits just steps from Steamboat's Christie Peak Express chairlift and gondola. A quick ride brings you to all the fabulous winter and summer recreation on Mt. Werner.




Diversity Commitment

At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better - a better place to work, a better place to grow, enabling a better way to see the world.




Equal Employment Opportunity

The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.




Job Description

Provides leadership for the properties recreation program. Offers outstanding customer service and creates value for our guests and owners by offering a unique balance of engaging, inspiring, memorable and compelling activities for all age groups.

Individual should have the ability to lead programs in front of large groups of people and convey a sense of enthusiasm and fun to participants. The Activities Manager directly oversees all onsite Activities Programs, Recreation Areas and Poolside. The individual must display excellent collaboration and leadership skills and the desire to develop team members through effective coaching and development.

Major Duties and Responsibilities:

  • Ensure staff consistently implements a brand standard, industry best guest experience activity program that creates value for our owners and guests that offers a balance of engaging, inspiring, unique, and memorable activities. Ensure all revenue generating activities are in place to meet operational budgets.

  • Develop strategies for future programming based upon customer feedback, employee/resort feedback, consumer activity and participation and entertainment trends.

  • Maintain department financials in accordance to budget including forecasting, monthly P&L accountability and accounts payables. Develops yearly activity budget and holds self and team meeting and maximizing revenue goals.

  • Empowers and coaches associates to provide branded proficient, accurate, courteous and prompt service. Evaluates their performance, conducts periodic reviews, and monitors attendance and punctuality. Ensure timely completion of performance appraisals. Creates a work environment that motivates personnel satisfaction and retention. Supports company and resort recognition and training programs.

  • Perform various other duties as needed or requested by management which may include the completion of selected projects.

  • Assists with the implementation of company programs in a manner consistent with federal, state and local laws and regulations and Vistana policies and procedures to ensure a high level of quality and customer satisfaction.




Requirements

  • High school or equivalent education required. Bachelor's Degree in Recreation and Leisure Services or Hospitality Management preferred.

  • Minimum of two years supervisory experience required.

  • Must possess the confidence and showmanship to convey a sense of fun and enthusiasm with a "spirit to service" belief system while projecting an image of courtesy and professionalism.

  • Previous hotel/cruise ship/activity experience preferred.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace. Requires good communication skills, both verbal and written.

  • Must be detailed oriented with outstanding organizational and communication skills.

  • Extensive knowledge of the hotel, its services, and facilities.

  • Must have excellent customer relations skills and leadership capability.

  • Must possess intermediate to advanced knowledge of office software and computer skills in order to become proficient with our property management systems.

  • Ability to lead others and inform line employee of hotel and departmental goals and objectives, motivate self and staff to achieve those goals, respond to guest requests and business volume quickly and efficiently.


 

Skills required

Recruitment
Human Resources
Training
Training And Development
Retailing
Franchising
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Job ID: 14737

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