About the job:

Your experience is key to all phases of our projects and relationships. You encourage, inspire, consider and collaborate at every level with both colleagues and clients. As a Customer Relationship Management (CRM) Solution Developer Manager, you collaborate on and contribute to all project phases, and you have the technical know-how to design, coordinate and put into practice CRM solutions.

In this role, you will:

• You will collaborate with project teams in customizing, developing, integrating, and extending Dynamics 365 CE and PowerApps to meet client needs
• Work with technology and design teams to support your clients - including identifying challenges on the horizon and supporting constant improvement
• Travel as needed to client sites

About You:

• A detailed professional who knows how CRM supports client business needs
• Adept at crafting CRM solutions with the ability to impart your knowledge with colleagues all over the globe
• Your know-how will find you working in all phases of the SDLC
• You will be the lynchpin between clients, colleagues, and business partners in delivering solutions
• You are an excellent communicator, with strong client management skills, and a real passion for technology
• You enjoy partnering with your clients to develop and lead a technology plan supported by CRM, and you have experience as a consultant working with external clients
• You have around five years of experience in system design, application development, software engineering, or other related experience
• You likely have a Bachelor’s degree in business systems or a related field or equivalent experience
• You are a self-starter and creative thinker
• You are passionate about customer relationship management (CRM) and its potential to move organizations forward

Your experience and skills likely include:

• Working with global and offshore teams to establish and maintain CRM technology
• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Hands-on experience with one or more of the following D365 / Dynamics CRM modules: Project Service Automation, Field Service, Sales, Marketing
• Experience developing & deploying business applications using Microsoft’s Dynamics Power Platform
• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
• Intermediate to advanced knowledge of relational database concepts

Employment Transparency

Avanade® is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.

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