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  • Williamsburg, VA

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Emergency Dispatcher and Concierge (TS/SCI with Poly)

CH2M & Jacobs • Williamsburg, VA

Posted 25 days ago

Job Snapshot

Oil Refining - Petroleum - Drilling

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Job Description

'Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cyber security solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.  

 Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management.  We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nations most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.


Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.  


We continue to thrive and need your talent and motivation to help propel us farther, faster.

*$5K Sign On Bonus For External Hires On This Position*
Jacobs is looking for a Emergency Dispatcher and Concierge at Williamsburg, VA location. Duties will include: 
  • Operators will use a PC based workstation to provide basic telephone directory services; some of the standard duties will include personnel lookup via computer phonebook and transfer of incoming calls.  
  • In addition, the candidate will respond appropriately to emergency call situations (911-type services) and dispatch security/fire/ambulance services.  
  • Serving as a single source for incoming call information, the ideal candidate will use the tools available to quickly look up or determine the correct call placement with limited information. 
  • Active TS/SCI with Poly level clearance required
  • Job requirements include the ability to communicate with customers speaking clearly, professionally, and in an audible tone. 
  • Job requirements include the ability to communicate with customers speaking clearly, professionally, and in an audible tone. 
  • Candidates must be able to deal calmly with difficult situations in a high paced/high pressure environment. 
  • Other responsibilities will include monitoring live video cameras, and various alarm systems to ensure uninterrupted service of those systems, and data entry. 
  • Prior experience working in a dispatch center considered a plus. 
  • Additional duties include monitoring radio traffic, and dispatching Emergency Services if required. 
  • The ability to work at a multi-screen, multi-keyboard terminal is required.  The OSC operates 365 days / 24 hours and shift work is mandatory. 
  • Potential candidates will work one of three shifts based upon work requirements: Day, Swing and Midnight. 
  • Preferred candidate will have work experience in a 911 call center
  • Candidate must possess or successfully obtain an Emergency Medical Dispatcher (EMD) certification
  • Candidate must possess or successfully obtain a Public Safety Telecommunicator (PST) certification
  • Candidate must possess or successfully obtain Cardiopulmonary Resuscitation (CPR) certification  
  • Good listening skills, excellent customer service and verbal/written communications skills are required.  
  • Incumbent must have good oral and written communication skills, and working familiarity with remote terminal equipment. 
  • Additional desirable requirements include familiarity with company procedures and organizational framework.
  • $5K sign on bonus applicable to external new hire candidates only.
Essential Functions:
Excellent communication skillsReceive emergency phone calls and dispatch necessary personnel
Dispatch security personnel when appropriate
Perform criminal record check 

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace. 

About Jacobs

Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world.

With $15.0 billion in combined revenue and a talent force more than 77,000 strong, Jacobs provides a full spectrum of services including scientific, technical, professional, construction- and program-management for business, industrial, commercial, government and infrastructure sectors.

For more information, visit web address removed>

Job ID: 1325666
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