The Business Banking Treasury Solutions Sales Specialist is responsible for selling or refining the breadth of transaction services solutions to new and existing clients. The ultimate goal is to truly understand our clients and their businesses and provide value by recommending solutions and strategies that drive efficiencies and best practices, resulting in winning the client's operating business.
+ She/he is responsible for expanding relationships for all treasury services to gain maximum client share of wallet.
+ Attend joint meeting with clients and RMs primarily via phone focusing on business banking sales segment.
+ Act as the advocate across footprint to support and drive the value of Cash Management to existing and new to bank clients.
+ Lead the cultivation and maintenance of a strong sales pipeline for treasury solutions.
+ Proactively coordinate and identify new prospects and calling plans by partnering with Relationship Managers and effectively evaluating client portfolios to achieve sales goals.
+ Deliver the full range of CFG capabilities through organized and effective calling activities.
+ Maximize customer opportunity by building total relationship and cross-sell to other lines of business. Accountable for generating fee and margin revenue, new investment balances, cross-sell to other Treasury Solutions products and new DDA balances.
+ Act as a Trusted Advisor to clients; understand their needs and recommend solutions to meet those needs.
+ Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies.
+ Partner / align with internal Relationship Managers, building a strong relationship, to ensure we are promoting Treasury Solutions.
+ Ensure sales process is being followed, including timely updating of pipeline and calling activity within the bank's CRM system. Independently provide market feedback to internal business partners.
+ Provide timely updates to Relationship Managers on product enhancements, projects, and issues.
+ Update CRM system regularly but no less than once a week prior to the weekly forecasting activity.
+ Monitor the implementation pipeline on a weekly basis to ensure opportunities are on track through set up and training and escalate any delays seen to bring the process back on track to insure an exemplary customer experience.
+ Effectively delegate tasks to Sales Associate, Implementation Manager, and Client Services to ensure focus is on sales activities, and the overall client relationship.
+ 1-3 years of Cash Management sales experience preferred
+ Detailed knowledge of Treasury Solutions Products and an understanding of client needs that drive usage of these products.
+ Must be proactive, self-starter, goal-oriented.
+ Able to recognize customer needs, link solutions to need, and act on customer readiness to buy.
+ Gain trust and confidence of others. Always puts the client first.
+ Bachelors Degree Preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday 8 AM - 5 PM
Must be located in Metro New York, Philadelphia, Boston, Ohio, Pittsburgh or Florida
Why work with us
+ Big bank with a neighborhood feel: We understand local business' needs and how to help you grow your book of business
+ Management that listens: Our experienced leadership is ready to hear your feedback and empower you
+ Effective resources and products: Our products, digital lending, and extensive support make it easy for businesses to work with you
+ Dedication to community: From providing capital to volunteering, we invest in communities as a financial advisor and neighbor
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more
Awards we've received
+ Forbes World's Best Banks (2020)
+ Forbes Best Employers for Diversity (2020)
+ Best Places to Work for LGBTQ Equality - 100% Corporate Equality Index (2020)
+ Military Friendly Employer (2020)
+ Dave Thomas Foundation - Best Adoption-friendly Workplace (2020)
+ Diversity, Inc. - Top 25 companies for diversity (2019)
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
- Cash Management
- Customer Demand Planning
- Customer Experience
- Customer Service