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  • Portland OR Morrison St US, OR

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Customer Service Rep

Genpact • Portland OR Morrison St US, OR

Posted 1 month ago

Job Snapshot

Degree - High School
Other Great Industries
Customer Service

Job Description

Inbound Call Center Agent - Job Description Answer incoming calls from customers to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities:
•         Answer calls and respond to emails
•         Handle customer inquiries both telephonically and by email
•         Research required information using available resources
•         Manage and resolve customer complaints
•         Provide customers with product and service information
•         Enter new customer information into system
•         Update existing customer information
•         Process payments
•         Identify and escalate priority issues
•         Route calls to appropriate resource
•         Follow up customer calls where necessary
•         Document all call information according to standard operating procedures
•         Translate for Spanish speaking customers
Education and Experience:
•         High school diploma or equivalent
•         Proficient in relevant computer applications
•         Required language proficiency
•         Knowledge of customer service principles and practices
•         Knowledge of call center telephony and technology
•         Some experience in a call center or customer service environment
•         Good data entry and typing skills
•         Knowledge of administration and clerical processes
Key Competencies:
•         Verbal and written communication skills
•         Listening skills
•         Problem analysis and problem solving
•         Customer service orientation
•         Organizational skills
•         Attention to detail
•         Judgment
•         Adaptability
•         Team work
•         Stress tolerance
•         Resilience
Job ID: BFS007931
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