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Customer Service
Nesco Resource
Pinellas Park, FL
Full-Time
$15.00/ hour
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Small factory in Pinellas Park, is seeking a fulltime Customer Service Associate who is career minded, and has the ability to work the hours of MF 8:30Am 5:00 PM. The position is Temp to hire.
Job Responsibilities Include:
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Job Responsibilities Include:
- Oversee daily Customer Service duties to include communicating with dealers, intercompany partners and end users
- Assist with order placement, measuring End Users and order processing of new products, parts orders, warranties and return authorizations
- Follow up on Customer Service issues/complaints to ensure customer satisfaction
- Follow up on build dates for past due orders and notify Customers
- Act as information source for dealers, customers and intercompany in the area of product and service
- Assist Marketing Manager with the creation of user/owner manuals, creation of parts manuals, order forms and literature
- Coordination of dealer training and upcoming events
- Check orders for full information needed and fax or call for any necessary clarification
- Rewrite orders for shop and place orders into production as needed (requires product knowledge)
- Assure accuracy and on time delivery on all part orders
- Assist in developing parts orders - Determining prices for dealer and intercompany
- Bid proposals for V.A. centers, international dealers and domestic dealers
- Follow policies and procedures to ensure timely and accurate dealer transaction flow including order entry, shipping, and returns
- Train end users on proper operating procedures and assists in training techniques
- Handles phone referrals to dealers
- Use of formal problem-solving procedures
- Maintain housekeeping standards within designated area
- Complete all required training applicable to assigned position
- Additional duties as requested or required
- Demonstrate the ability to build ongoing and longlasting customer relationships.
- Demonstrate the ability to work and strategize with vendors and customers.
- Proven ability to achieve established objectives and performance goals.
- Highly motivated individual who is a selfstarter and can work independently.
- Ability to work independently with limited supervision.
- Strong leadership and teamwork skills.
- Excellent oral and written communication skills.
- Reliability in following through with assignments and instructions
- Make sure that your day to day responsibilities are fulfilled and that you actively listen to
- instructions present to you by leadership so that you can be certain you are executing
- effectively.
- Reliability in attendance and punctuality
- Be here, on time, and ready to work.
- No absences for the first 90 days!
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Recommended Skills
Punctuality
Communication
Complex Problem Solving
Instructions
Coordinating
Leadership
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