This position is responsible answering and making calls, communicating to internal and external customers, updating information on multiple computer systems, alerting manager on potential escalated issues, and maintaining various logs.
We need someone who will:
Receive and answer inbound calls from various parties including but not limited to manufacturer call centers, shipping companies, delivery teams, and other terminals. During the calls, certain information must be gathered and entered into the computer.
Perform outbound calls to various parties to update them on time frames, delivery requirements, and other pertinent information. Calls to delivery teams are also required to update them on changes to deliveries.
Track, comply, and pass various sets of data to the different managers at the various locations to help improve driver performance and customer satisfaction.
Gather information from the inbound calls and enter into our delivery management system and dispatch software. The information must be captured in real time and be accurate.
It is the responsibility of the CSTM to notify the appropriate supervisor of any escalated issues that will negatively affect the location or delivery team.
Perform other duties as needed and directed by Terminal Manger, Regional Office Manager, and Customer Support Team Lead.
The perks of working for Ritchie Trucking Service:
Hourly pay of $14-16 per hour plus OT after 40 hours/week.
Employee Stock Ownership Plan (ESOP) after first year of employment.
Group medical, prescription, vision, dental, and Flex Spending Account/Life/Accident insurance options.
Paid Sick Leave, Flex time and 7 paid holidays per year
401K Plan after 1 year with the company
Must be comfortable working with a multi-line phone system with professional phone skills
Must be proficient on spreadsheet and word processing applications (Word, Excel)
Strong communication and organizational skills.
Ability to work well under pressure, multi-task and work with deadlines.
Will be required to sit, stand, walk, stoop, and kneel.
Must be able to lift up to twenty five (25) pounds and push or pull up to twenty five (25) pounds
Ritchie Trucking Service Holdings LLCAlbanyFull Time
Customer Service Representative I
Customer Service Rep
$0.00 - $14.42/Hour
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