Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Customer Support Team Member $14 -$16 / hr DOE job in Albany at Ritchie Trucking Service Holdings LLC

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Customer Support Team Member $14 -$16 / hr DOE at Ritchie Trucking Service Holdings LLC

Customer Support Team Member $14 -$16 / hr DOE

Ritchie Trucking Service Holdings LLC Albany, OR Full Time

This position is responsible answering and making calls, communicating to internal and external customers, updating information on multiple computer systems, alerting manager on potential escalated issues, and maintaining various logs.

We need someone who will:

  • Receive and answer inbound calls from various parties including but not limited to manufacturer call centers, shipping companies, delivery teams, and other terminals. During the calls, certain information must be gathered and entered into the computer.
  • Perform outbound calls to various parties to update them on time frames, delivery requirements, and other pertinent information. Calls to delivery teams are also required to update them on changes to deliveries.
  • Track, comply, and pass various sets of data to the different managers at the various locations to help improve driver performance and customer satisfaction.
  • Gather information from the inbound calls and enter into our delivery management system and dispatch software. The information must be captured in real time and be accurate.
  • It is the responsibility of the CSTM to notify the appropriate supervisor of any escalated issues that will negatively affect the location or delivery team.
  • Perform other duties as needed and directed by Terminal Manger, Regional Office Manager, and Customer Support Team Lead.
. Requirements:

The perks of working for Ritchie Trucking Service:

  • Hourly pay of $14-16 per hour plus OT after 40 hours/week.
  • Employee Stock Ownership Plan (ESOP) after first year of employment.
  • Group medical, prescription, vision, dental, and Flex Spending Account/Life/Accident insurance options.
  • Paid Sick Leave, Flex time and 7 paid holidays per year
  • 401K Plan after 1 year with the company


  • Must be comfortable working with a multi-line phone system with professional phone skills
  • Must be proficient on spreadsheet and word processing applications (Word, Excel)
  • Strong communication and organizational skills.
  • Ability to work well under pressure, multi-task and work with deadlines.

Physical Demands

  • Will be required to sit, stand, walk, stoop, and kneel.
  • Must be able to lift up to twenty five (25) pounds and push or pull up to twenty five (25) pounds



Recommended Skills

Word Processor
Customer Support

Recommended Jobs

Customer Support Team Member $14 -$16 / hr DOE
Ritchie Trucking Service Holdings LLC Albany Full Time
Customer Service Representative I
Adecco USA Albany
Customer Service Rep
Nesco Resource Salem
$0.00 - $14.42/Hour
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 27601010

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.