The Director-Loss Prevention is responsible for the overall shrink performance of the Zone. The Director-Loss Prevention is assigned to and manages a team of 4 to 9 Regional Loss Prevention Managers who support the regions that comprise the Zone (Currently, the Company has 6 groups totaling approximately 1350 stores each). The Director possesses a high degree of knowledge and experience in Loss Prevention as well as strong analytical skills that are vital to the business operation. The Director is responsible for assessing Zone, Regional, and District procedures to ensure the protection of inventory, cash, equipment and other Company assets. Incumbents operate with minimal oversight from and the Vice President of Loss Prevention while overseeing and at times assisting with investigations and store audits within the Group.
The Director must foster strong working relationships with the Zone Vice President and corporate work groups (i.e. Store Operations, Human Resources, Legal, Accounting, etc.) and local law enforcement to implement programs based on observations and recommendations to improve inventory shrinkage, store operations, and safety of the Zone. The Director is also responsible for developing and leading Regional Loss Prevention Managers. This includes delivering Loss Prevention certification/training courses, implementing departmental coaching tools (e.g., Loss Prevention Procedural Manual) and supervisory responsibilities (i.e., hiring, developing, assigning, directing work, and evaluating performance). Incumbents must also collaborate with Store Operations to interview potential team members, and to train business partners in asset protection programs and methods. The Director is responsible for embracing Family Dollar's store-centric commitment to customers, customer service, and sales.
Principal Duties & Responsibilities:
- Manage the overall shrink performance in the Zone.
- Develop and lead the Regional Loss Prevention Managers including reviewing and approving case reports and expense reports, appraising their shrink strategies and programs, and approving their work schedules.
- Provide the Vice President, the Regional Loss Prevention Managers, and the Field Managers (DM/AOM) and Store Managers with recommendations for improvement.
- Educate and train all business partners in programs and methods for protecting inventory, cash, equipment and other Company assets. Assist business partners in training their team members in these areas.
- Coordinate and participate in sales meetings and other senior management meetings.
- Share information with business partners and collaborate on solutions for improving inventory shrink and store security and safety.
- Conduct partnership pre-employment interviews of prospective Field Managers.
- Deliver mid-year and year-end annual performance appraisals for direct reports.
- Conduct DM-level investigations regarding integrity, harassment, discrimination, working off the clock and other policy violations.
- Coordinate and participate in market training assessments (MTAs).
- Receive guidance about investigations and audits from the Loss Prevention Management Team (i.e., Loss Prevention Project Manager, and the Vice President of Loss Prevention).
- Partner with the Human Resources Vice President and the Team Relations Manager and HR Managers to conduct investigations regarding harassment, discrimination and working off the clock. Investigate violations of other Company policies as requested by Team Relations, HR or Field Managers.
- Perform operational audits to assess compliance with Company policies and procedures.
- Request and analyze information regarding store inventory shrinkage, and store bank deposits, and cash overages and shortages (i.e., Sales Audit and Inventory Control).
- Investigate evidence of potential or actual inventory shrink, and loss of cash, equipment or other Company assets.
- Analyze store point-of-sale, inventory, cash and other operating information and identify trends and exceptions for further investigation.
- Follows all Company policies and procedures.
- All other duties as assigned.
- Office work environment, 40+ work hours per week.
- Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
- Ability to travel locally and overnight as needed.
- Valid driver’s license.
- Must be able to relocate.
Education: Bachelor’s degree preferred.
Experience: Seven years’ experience in Loss Prevention and in a multi-store retail environment is required; must have at
least three (3) years of supervisory experience.
Requirements: Excellent verbal and written communication skills; Evidence of the practice of a high level of confidentiality
and organizational and time-management skills; Proven experience coaching and directing junior level/less experienced
team members; Must be comfortable working in an independent manner; Ability to multi-task and be flexible with ongoing
project and priority changes; Strong client-relationship skills and project management skills; Ability to make appropriate
decisions in stressful situations; Ability to analyze and interpret information to identify exceptions and trends signaling
potential loss .
Computer Skills: Microsoft Office Proficiency
Certifications: Wicklander-Zulawski Interviewing Certificate is required. CFI (Certified Forensic Interviewer) is a plus.