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Commercial Call Center Agent I

Leslies Poolmart Inc. Phoenix Full-Time
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Day-to-Day for a Commercial Call Center Agent

  • Conducts phone calls in a friendly manner.
  • Increases sales to existing customers by sharing information about products, services and special promotions.
  • Contacts potential customers to generate new sales to stores and Commercial Service Centers.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Follow up on customer challenges with customer and necessary departments.
Outcomes
  • Maintains records of calls and sales.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Continue to demonstrate your willingness to continue to learn and ask questions about products and industry.
  • Contributes to team effort by accomplishing related results as needed.
  • Being a good team-member and serving the customer is our main focus
  • Learn to build your knowledge to assist customer with building pool packages
  • Call Center/ Customer Service Experience
  • Product and Market Knowledge
  • Web Research
  • Quality of Work
  • Problem Solving Skills
  • Documentation Skills
  • Listening and Phone Skills
  • Conflict Resolution
  • Analyzing Information
  • Multi-tasking
  • General understanding of Microsoft Office Suite

The Customer Support Center (Corporate Office) is located in Phoenix, Arizona. The Customer Support Center assists all of Leslie’s internal and external customers around the nation. The once warehouse, now office, includes an on-site gym and wellness center, along with covered parking. As the leading pool supply retailer in the nation, we work hard to maintain a supportive and friendly atmosphere that results in innovation and quality service.
Since 1963, we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company.
Company Mission Statement; We are committed to being the world-class authority in pool and spa care, supported by our dedication to offer the best value across all channels and the highest quality of customer service, delivered through knowledge, integrity and friendliness.
Leslie’s Core Tenants; Passion for Sales Growth, Superior Customer Service, Operational Excellence, A Great Place to Work, Value-Centric and Continuous Improvement.
We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie’s is committed to infusing diversity into the workplace and providing opportunity to our military veterans and their families. Having a diverse and experienced team fuels innovation and creativity. We promote an expansive environment that supports differing perspectives, thoughts, ideas, cultures, and ways of life. Leslie’s is an equal opportunity employer.
Stop treading water; your career is here

IND123
#CB
Keywords: call center, customer service, inbound calls, outbound calls, sales, outgoing, ambitious, pool industry

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

Salary Estimator

Based on Job Title, Location and Skills
$68K
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Commercial Call Center Agent I
Estimated Salary: $64K
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Job ID: 190013V6

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