General Manager-AC Hotel by Marriott Manila

The ideal candidate for this role should have work experience in Asia Pacific, especially in the Southeast Asia market as a General Manager or Hotel Manager. Prior experience in pre-openings and a strong food & beverage background would be advantageous.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area.

JOB SPECIFIC TASKS

Managing AC Hotels Operations and Department Budgets

• Ensures brand-specific service programs are in place and executed against.
• Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details.
• Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
• Creates and supports clear lines of responsibility for the management team, including coverage and oversight throughout the day.
• Helps hotel team prepare for QA audits (i.e., daily and pre-visit activities).
• Reviews and follows-up on property Guest Voice scores and other social media travel site (e.g., Trip Advisor) comments.
• Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Keeps a visible presence all around the property to ensure public spaces, grounds, work, and kitchen areas are clean and safe.
• Manages the implementation of major brand standards (e.g., HSIA, The AC Kitchen, The AC Lounge, meetings, etc.).
• Delegates responsibilities for operations and projects to the appropriate level of associate.