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Customer Service Representative

Apex Systems Bloomington Contractor
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We are looking for Customer Service Representatives for one of our top clients in the Bloomington, IL area. The job description is below. If you are interested and would like to hear more about this opportunity you can reach Kenner at Email blocked - click to apply.

Overall Purpose and Main Objectives:

The Marketing Call Center provides support to our sales representatives by scheduling appointments with existing customers and conducting other customer touchpoints as needed.  By scheduling appointments, our customers are more likely to gain insight into their insurance and financial security needs, better understand available solutions, and benefit from the guidance and services available.

Duties and Responsibilities (List in order of importance):

  1. Articulate the value of a customer meeting with their Financial Representative and/or Insurance Agent by using the approved scripts and rebuttals.
  2. Accurately schedule the appointment using Outlook Calendar and schedule/complete appropriate follow up tasks, e.g., send appointment reminder post card/email, make appointment reminder phone calls, communicate with Financial Representatives and Insurance Agents as needs dictate, and update customer information, e.g., email address.
  3. Meet activity benchmarks, e.g., dials per hour, and production benchmarks, e.g., appointments per hour.
  4. Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks.

Required Qualifications and Skills:

  • Excellent phone presence and articulation.
  • Excellent customer service and active listening skills.
  • Excellent written communication skills.
  • Experience using Microsoft Outlook calendar functionality.
  • Self-motivated and committed to individual and team success.
  • Available to work non-traditional shifts, which may include evenings and Saturdays.
  • Available to work a minimum of 38.75 hours per week.

Preferred Qualifications & Skills:

  • Previous call center experience.
  • Experience using Windows-based computer programs, i.e., Word & Excel
  • Bilingual – specifically in Spanish, Vietnamese, Korean, or Polish

Physical Requirements:

  • May work unusual shifts, including evenings and Saturdays
  • Must be able to sit for extended periods of time

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
Apply to this job.
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Job ID: 979817


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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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