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Service Level Manager
As an intelligent power management company, Eaton is fully engaged in our digital transformation to improve our internal business processes and to reach and serve our customers better and provide them with new value. We are reshaping the way we think and work – leveraging digital tools and technologies to accelerate our transformation and instilling a digital mindset from the ground up.
Eaton’s Corporate Sector division is currently seeking a Service Level Manager. This is a REMOTE position.
The expected annual salary range for this role is $101250.0 - $148500.0 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
In this role:
The Service Level Manager will be responsible for developing, implement and maintaining service level management processes across Eatons digital offering portfolio. This position will include working with existing SLM processes and the creation of new SLM processes, as well as driving SLA atainment in support of Eatons digital goals.
Assist in Creation and implementation of software service level agreements.
Lead in listing of all “services provided” aligned to SLA goals and relevant metrics.
Assist with Establishment and Lead maintenance of SLM framework.
Lead execution of a regular reporting cadence.
Assist with the implementation of service level metrics.
Create reporting dashboard for service level metrics.
Conduct service outage analysis process .
Establish technical support capacity management process.
Compare and analyze SLAs to market competitors.
Required Basic Qualifications
Bachelor's degree from an accredited instiitution
3-5 years experience with software service level management
Sponsorship is not available for this role. Candidates must be legally authorized to work in the U.S. on an ongoing basis without company sponsorship.
Strong knowledge of JIRA.
Experience with Salesforce and ServiceNow CRM Platforms.
Intermediate to Advanced understanding of some of Eaton key application(s).
Strong knowledge of ITIL processes.
Familiarity with systems monitoring processes and technology.
Strong data analysis skills.
Ability to be an influencer and drive cultural change
Strong organizational skills and proven ability to prioritize and multitask.
Excellent analysis and documentation skills.
Excellent communication (English oral and written) and presentation skills.
Excellent interpersonal relationship building and teamwork skills.
Demonstrated ability to work under pressure and meet deadlines.
Ability to critically assess information for relevance, accuracy and feasibility.
Dive to continuously improve.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ([ Link removed ] - Click here to apply to Service Level Manager for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
- Customer Relationship Management
- Data Analysis
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