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Company Contact Info
- St. Louis, MO 63141
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Customer Service Associate
Kforce Finance and Accounting • St. Louis, MO
Posted 1 month ago
RESPONSIBILITIES:Kforce has a client that is seeking a Customer Service Associate in Chesterfield, Missouri (MO). Responsibilities:
- Answer incoming phone calls, manage E-mail and other web based systems (Portals)
- Enter Service Requests and orders into designated internal work order system
- Schedule services with service partners
- Follow up throughout the life of existing tickets - confirm resolution
- Update different Portals with status of Service Requests
- Outbound confirmation calls and emails
- Report escalations- either KAM or Region vendor associate
- Keep the customer informed about Ticket status
- Administrative tasks as needed
- Support strategic ongoing initiatives communicated by the KAM
- Bachelor's degree preferred
- 2+ years of experience in a professional setting
- Customer service experience in high volume call center
- Computer experience
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners
- Able to work with others in a productive way
- Ability to multitask
- Ability to think logically