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100% Remote - AWS Premier Partner - Cloud Support Engineer

Jefferson Frank Columbus, OH Full-Time
$65,000.00 - $85,000.00 / year
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Job: Cloud Support Engineer

Location: United States - Remote

Type: Fulltime Hire

Start: June

Salary: $65,000 - $85,000 BOE


  • 4-day work week
  • The schedule is Sunday to Wednesday or Wednesday to Saturday
  • Includes night shifts
  • For the majority all days off are consecutive
  • 24x7x365 Support Role
  • 401K + 4% Match
  • Unlimited PTO
  • Work from Home
  • Health, Dental & Life Insurance

Technical Requirements

  • 1-2 years of experience with AWS Engineering in production.
  • Strong understanding and professional hands-on experience with the following AWS and open-source tooling: EC2, RDS, Elasticache, Cloudwatch, ECS/EKS, Lambda, Ansible, Cloudformation, Terraform…
  • Strong understanding and previous experience with networking topologies and content delivery tools including VPC, VPN, Cloudfront, Route53, routing, ELB, AZs and API Gateway - You will be responsible for managing high volume networks and large traffic websites
  • Core knowledge and previous application with AWS security and auditing including IAM, Security Groups, NACLS, GuardDuty, Inspector, CloudTrail, AWS Config, etc.
  • Experience troubleshooting application and infrastructure outages
  • Previous professional experience in Linux & Windows systems administration
  • Scripting experience with Powershell, Bash, Python, or Ruby
  • Previous experience with writing runbooks and communicating with stakeholders
  • Strong verbal and written communication and documentation skills required

Preferred (NOT REQUIRED)

  • AWS Certified SysOps Administrator
  • AWS Certified Developer - Associate
  • AWS Certified Solutions Architect - Associate
  • Previous work experience with an AWS Consulting Partner or an AWS Managed Services Provider
  • Previous experience in a 24x7x365 support role
  • Experience working remotely
  • Prior experience working with junior engineers or offshore support teams
  • Customer service experience

Personal Attributes

  • Start-up mentality - you don't just stop when running into a roadblock
  • Passion for AWS and automation
  • Maturity - This role will require you to work independently of management. Also, at times you will be working with and leading more junior engineers
  • Can juggle multiple priorities


  1. If interested in applying for this position, please e-mail your CV/Resume directly to [ Email address blocked ] - Click here to apply to 100% Remote - AWS Premier Partner - Cloud Support Engineer

** Subject: "Candidate Submission: Support" **

Work Authorization: US Citizen - GC - GC EAD (No C2C option available)

Interview Process (Takes approximately 2-weeks):

  1. Initial Screening - Zoom Video Interview with Hiring Manager (30 min)
  2. Technical Screening - Zoom Video Interview with Senior Engineer(s) (60 min)
  3. Culture Screening - Zoom Video Interview with HR (30 min)
  4. Final - Zoom Interview with Head of Service Delivery (30 min)

Jefferson Frank is a leader in Niche IT Recruitment with a focus on AWS cloud technologies. We deal with AWS Partners & End Users throughout North America. We have open positions and relationships with some of the top partners and end users throughout the US and offer some excellent opportunities in the AWS space.

AWS, Engineer, Cloud Support, Security, Network, Infrastructure, Operations, Technical Support, Systems Administrator, DevOps Engineer, DevOps, Linux, Windows, Tier I, Tier II, Amazon Web Services, AWS Partner, AWS Consulting, AWS Operations

Recommended skills

Api Gateway
Amazon Virtual Private Cloud (Vpc)
Elastic Load Balancing
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