Plans, organizes and manages the operations and growth of existing and future Industrial Service Business assigned by the Director of Operations. Maintains ongoing client interface to keep client informed and enhance client relations. Assists Operations and Sales team in identifying the equipment, labor and strategy needed to support the growth of the business, including help with talent recruitment for the Director’s operating team. Develop and maintains effective tools to measure growth and performance.
Manages the operations plan for the business in support of the Director’s Area revenue and margin plans for project assigned. Prepare plans to grow business activities that include determining client service requirements, making recommendations to the Director’s Area for the equipment and staffing needed to support growth and maintain client satisfaction. Assist Business Development with effective strategies for obtaining new business. Develop an effective subcontractor network to enhance the Veolia service offering. Establish and maintain productive relationships with other Veolia divisions and operating units.
Help manage the human resource needs of the Director’s Area, including providing recommendations on hiring, compensation and job change actions, as well as coaching and counseling team members. Work to identify and suggest opportunities for the team to learn new skills, techniques and required training.Administers labor agreements to ensure compliance and effectively deal with representative labor union(s).
Reviews and evaluates financial performance of Director’s Area. Develop functional goals and activities required to meet overall business goals. Implement and track performance KPIs including but not limited to financial, customer satisfaction, service quality, response time and growth.
Administers client contracts to ensure compliance, customer satisfaction, accurate invoicing, prompt identification and client notification of scope changes.Performs all baseline client relations duties, including preparation and presentation of progress, customer KPIs and special reports. Participates in client meetings, special award programs and handles resolution of client service problems in a professional manner.
Recommend to the Director standards, guidelines and procedures required for optimum service. Implement and evaluate process improvements, new concepts, technologies and practices to align with future needs.
Evaluates employee performance, matches abilities to job requirements and capitalizes on employee talent to effectively meet business objectives. Ensures that business initiatives and progress toward goals are effectively communicated to Division employees and stakeholders
Maintains an up-to-date emergency response plans for Project’s in their Area by working with onsite PM’s
Develops functional goals and activities required to meet overall business objectives. Establishes the standards, guidelines and procedures required, prioritizes what is to be done and how the resources allocated by Director are to be deployed. Is expected regularly identify, evaluate and implement improvements to improve reliability, regulatory compliance and/or cost effectiveness.Assists staff in complex operational and maintenance problem diagnosis and corrective action planning.
Ensures that business initiatives and goals are effectively communicated as appropriate.Demonstrates objective listening on a consistent basis and creates and maintains an environment that encourages open communication. Promotes respect within and outside the work group, teaches and encourages collaborative problem solving and effective working relationships.Demonstrates a high degree of confidentiality and discretion when dealing with sensitive issues.Interfaces daily with other functional areas including Director and their Management Team.
Work Environment: Spends 50% or greater of time in Project Manager’s/client contacts and 50% of time in office environment. May need to work outside in inclement weather conditions and frequent driving of a company vehicle to perform duties. Occasional travel for training or meetings
Degree in Business or Engineering or equivalent related Industrial Services experience.
Five to seven years’ experience growing Industrial Services for Industry, exhibiting thorough knowledge of the methods, techniques, principles, and practices of the Industrial Services supplied to the industry.
SAFETY-Experienced and proven accident free track record in running a safety program. Proficiency in the care and use of all site specific, facility required PPE (Personal Protection Equipment).
Business Development- Experienced and proven track record of selling Industrial Services to all Industries, with an emphasis on Utilities.
OPERATIONS-Knowledge of Process / Operations Management, QA/QC procedures, Environmental and Facilities / Capital Equipment Management.
EMPLOYEE/CLIENT RELATIONS-Demonstrated leadership ability with an understanding of Human Resources / Relationship principals.
Demonstrated effective communication, presentation and interpersonal skills in order to interface with and motivate all levels of personnel.Ability to establish and maintain effective relationships with employees and customer.
CREATIVITY-Ingenuity and initiative are required to coordinate problem resolution, resolve conflicting priorities and to meet assignment deadlines within a team environment. Demonstrated ability to diagnose complex process problems and manage remedial action.
FINANCIAL ACUMEN-Demonstrated knowledge of budget preparation and cost control and has the ability to forecast budget, staffing and equipment needs.
COMMUNICATIONS-Demonstrated ability to prepare accurate, effective, complete and easily understood written communications and reports.
COMPUTER SKILLSET- Strong PC skills with proficiency in word processing, spreadsheet and database software and the ability to optimize the use of technology and systems to communicate, manage budget and to streamline processes and increase efficiency. Familiarity with maintenance, operation, regulatory reporting software.
ATTITUDE-Demonstrated commitment to compliance with applicable laws and regulations, the Company’s Code of Business Conduct and other Company policies and procedures.
JOB REQUIREMENTS-Must be able to serve rotational 24 hour, 7 days a week emergency on-call
Process Improvements (Business)
Complex Problem Solving
Product Quality Assurance