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  • Renton, WA 98055

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Helpdesk Support

Kforce Technology • Renton, WA

Posted 1 month ago

Job Snapshot

Contractor
Competitive
Healthcare - Health Services
Information Technology

Job Description

RESPONSIBILITIES:

Kforce has a client in search of a Helpdesk Support in Renton, Washington (WA). Essential Functions:
  • Provides Level 1 and Level 2 support
  • Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support
  • Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime
  • Assists with Helpdesk duties and installs hardware and software

Job Requirements

REQUIREMENTS:

  • Experience working with IT Service Management Tools for requesting and fulfilling work (ServiceNow is the tool used, but experience with Remedy or other Service Management Tools is acceptable)
  • Experience working in an IT setting as a Service Desk (Help Desk) technician or as a systems administrator
  • Experience creating and managing Active Directory accounts, using the Windows Users and Computers tool to assign group memberships
  • Knowledge of networked folders and AD permissions
  • Experience granting, modifying, and removing access to mainframe systems (RACF security), Epic (heavily used in health care provider organizations), or other business applications (not required, but would give the candidate a big edge over others)
  • Attention to detail
  • Solid written communications skills
  • General analytical abilities
  • Ability to work with a team
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID: ITPND1814302
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