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Kelly Services Rancho Cordova Full-Time
$15.72/ hour
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Kelly Services is seeking Customer Service Representatives for a Temp-to-Hire opportunity in Rancho Cordova. Job Duties: Under direct supervision, the Customer Service Representative handles customer inquiries pertaining to claims and benefit interpretation. Customer Service Representative assists prospective members, enrolled members, providers, employers, vendors, and other customers. This position is responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses, and for entering accurate information into the customer database. Hours: Must be flexible to work an 8hr shift between 6am - 8:00pm M-Sat Pay Rate: $15.72 per hour (additional $0.70 to eligible candidates upon passing Spanish Bilingual exam and receiving incoming calls in Spanish.) Training:Training will be 6 weeks long- 100% attendance is required Schedule for training is M-F 8:00am-4:30pm Training Classes begin in OCTOBER
Requirements: Spanish Bilingual: Strongly preferred but not mandatory Excellent attendance 6 months call center experience or 1 year of customer service (call center experienced strongly preferred) Computer knowledgeable - Typing speed of 30 WPM minimum Passionate believer in providing superior customer service Superior verbal and written communication skills in both English and second language High School Diploma or GED

Recommended skills

Spanish Language
Written Communication
Verbal Communication
Customer Service
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Job ID: US159TET_21538674


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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