US
0 suggestions are available, use up and down arrow to navigate them
ServiceNow Customer Administrator in ...

Apply to this job.

Think you're the perfect candidate?

ServiceNow Customer Administrator

Govserviceshub Raleigh, NC (Onsite) Full-Time

Note: Need 10 years with skills required.

Job Description:

  • The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at town expense.
  • There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh.
  • The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry-leading providers of help desk, IT service management, asset management, network and systems management, or similar technologies is a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, data management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with the ServiceNow application.

Responsibilities:

  • Personalize and create forms and fields
  • Create new applications, modules, and tables
  • Build reports, gauges, and homepages
  • Set up Service Level Agreements (SLAs) and monitor SLA workflows
  • Create and track Service Catalog requests and items with variables
  • Create, monitor, modify, and publish Service Catalog workflows with approvals
  • Follow the notification process back to the Business Rule
  • Import data into the instance
  • Create and use update sets to facilitate moving customizations between your instances
  • Search, populate, and customize the Knowledge Base
  • Create an Access Control Rule (ACL)
  • Build third-party software integrations
  • Answering "how to" technical and application configuration questions
  • Aiding in translating business requirements into technical requirements
  • Facilitating rollout of new applications and modules
  • Manage the ServiceNow system upgrades that occur three times per year
  • Assisting in troubleshooting patch/release management issues

Experience in these areas is a plus:

  • LDAP directories, such as Active Directory, eDirectory, OpenLDAP.
  • Web Services integrations.

Skill Required/Desired/Amount of Experience:

  • Proven ServiceNow implementation experience Required 2 Years
  • Web applications, networks, protocols, and email (SMTP, POP3) Required 2 Years
  • Basic understanding of ITIL v3 methodologies Required 2 Years
  • Understanding of enterprise IT architecture Required 2 Years
  • Working knowledge of relational databases Required 2 Years
  • Experience with database manipulation via a programming language Required 2 Years
  • Web Technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP, etc.) Required 2 Years
  • Impeccable time-management and record keeping Required 5 Years
  • The ability to take complex end-user requirements to code Required 5 Years
  • A positive can-do attitude & willingness to learn Required 5 Years
  • A strong personal commitment to quality service Required 5 Years
  • The ability to work independently and with a team Required 5 Years
  • LDAP directories, such as Active Directory, eDirectory, OpenLDAP Highly desired 2 Years
  • Single Sign-on using Digested Token, SAML 1.1, SAML 2.0 Highly desired 2 Years
  • Web Services integrations Highly desired 2 Years

#J-18808-Ljbffr

Recommended Skills

  • Access Controls
  • Administration
  • Ajax (Programming Language)
  • Asset Management
  • Business Processes
  • Business Requirements

Apply to this job.

Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job: Report this job

Job ID: lli64t9

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.