Joint General Manager – Hotline & Investigations

Job Identification: 1778

Job Category: Compliance & Security

Locations:

Posting Date: 07/12/2024, 04:54 AM

Apply Before: 08/12/2024, 04:54 AM

Job Schedule: Full time

• ACCOUNTABILITIES & RESPONSIBILITIES

• Responsible along with Lead – Investigations for handling all types of investigations within the Company related to unethical/malicious/fraud/corrupt/bribery incidents involving Employees and Third Parties/Counterparties.
• Provide support to Lead – Investigations and handle assignments independently:
• Review unethical/malicious behavior cases in detail to ascertain the investigation action plan.
• Initiate in-house analysis, discussions with complainants, and other relevant personnel to gather additional information.
• Conduct investigations (covertly or overtly) into malicious behavior, unethical complaints, cybersecurity incidents, and policy violations.
• Perform activities consistent with recognized best practices.
• Review and analyze data/information related to incidents of misconduct or policy breaches.
• Conduct interviews and document outcomes.
• Perform root-cause analysis following investigation closure to ensure learnings are derived.
• Perform digital forensics on various devices when required.
• Analyze investigation outcomes and identify potential internal controls or process gaps; recommend improvements.
• Prepare investigation reports with logical conclusions and timely updates to stakeholders.
• Work autonomously or with subject matter experts to meet investigation SLAs.
• Initiate recovery of losses suffered by the Company from employees.
• Maintain surveillance on employees/third parties of doubtful integrity.

• Receive WB complaints from various channels and initiate the complaint resolution process.
• Communicate complaints to the Hotline WB Management Team with supporting facts and evidence.
• Coordinate with complainants and relevant stakeholders to ensure all Hotline Complaint Channels are operational.

• Coordinate with business teams and stakeholders (internal/external) for data, interviews, and investigations.
• Partner closely with Legal, Compliance, Security, HR, Finance, Internal Audit, and other professionals.
• Manage outsourced vendors to ensure smooth functioning of reviews and investigations.

• Maintain records of Hotline WB complaints (emails, documents, web complaints, voice data).
• Update the Hotline WB Complaints Register.
• Prepare closure reports and maintain evidence from complainants.
• Document investigation reports.

• Carry out assignments assigned by the Head - Compliance & Investigations/Chief Compliance & Security Officer as needed.

• BE/BTech/CA/CPA/LLB or similar qualifications.
• Certified Fraud Examiner and/or former law enforcement officials are preferred.