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Company Contact Info
- Lawrence Township, NJ
- Jenna Appello
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Customer Service Representative
RemX OfficeStaff • Lawrence Township, NJ
Posted 11 days ago
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RemX Staffing is looking to hire an experienced, self-motivated Call Center Representative with excellent customer service skills.
If you are a positive, independent, organized person with great phone skills, this could be the job for you!
This is an exciting opportunity to work for a local company! Whether you're looking for a new career, or just to hone your skills, apply with RemX Staffing today!
- Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database.
Job Duties May Include:
- Manage a high volume of inbound and outbound contact with customers via telephone, email and chat.
- Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers.
- Respond to immediate customer questions, requests, concerns and needs.
- Investigate issues that cannot be resolved at the initial point of contact, and follow through until issue resolution.
- Escalate issues according to department protocol.
- Share feedback and assist management in enhancing the programs in order to provide the best customer service.
- Maintain accurate data in systems, and update as necessary.
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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