INTERVIEWS BEING HELD 02/10 TO 02/14 - $16 P/H - $16.50 BILINGUAL -

Days/Hours: Monday - Friday - Saturday flexibility is required. Training Hours are 9:00am to 3:00 pm - Regular hours are from 8am to 6:00pm on Mondays and the rest of the hours will be split the rest of the week (schedule will be determined on needs of business)

Temp-to-Hire Opportunity for Patient Service Representative for a National Healthcare Company located in Thousand Oaks, CA. You will be responsible for assisting/directing patients with questions and inquiries.

Responsibilities:

• Obtains current patient information from established and new patients.
• Accurately enters/updates patient information in scheduling system.
• Identifies payer source, and verifies insurance eligibility.
• Assists patients with completion of paperwork when necessary.
• Reviews Scheduling System for needed updated demographics and consent forms.
• Identifies patients by date of birth and name in computer system.
• Creates new account if patient not in the system.
• Schedules and reschedules appointments as needed.
• Routinely demonstrates superior customer service skills.
• Answers telephone in a timely and polite manner, preferably within three rings.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Accurately takes messages and conveys information to recipient.
• Transfers call to physicians and nurses when medically indicated.
• Protects/observes patient confidentiality per policies and procedures.
• Accurately imports registration documents into patient’s electronic health record.

Required Education and Experience:

• High School Diploma or equivalent
• Requires Customer Service experience and the ability to input data accurately into computer system.
• Medical/dental office or medical scheduling knowledge a plus.
• Must be detail oriented with good interpersonal and customer service skills.
• Communication Skills
• Bilingual preferred (Spanish or Russian and English)
• Ability to effectively interact with physicians, patients and other staff members.
• Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.