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Customer Service Representative Teleservices

GC Services Limited Partnership Knoxville Full-Time
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Provides quality service and information regarding various available products to inbound callers.

Responsibilities
  • Answer incoming telephone calls
  • Provide call completion and/or alternate solutions for the caller
  • Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
  • Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management
  • Perform other duties as assigned by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
  • Excellent customer service experience
  • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
  • Must be able to maintain a high level of confidentiality in dealing with customer information
  • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
  • Ability to establish and maintain effective working relationships with supervising personnel and co-workers
  • Ability to remain alert and ready to accept calls, even during periods of low call-volume
  • Ability to project and convey a positive, concerned, and professional image to customers
  • Ability to be adaptable and quickly adjust to change
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints
  • Ability to maintain a well-organized work area
  • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

 

Recommended skills

Stress Management
Scheduling
Coordinating
Courtesy
Professional Attitude
Adaptability

Location

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$21K
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Customer Service Representative Teleservices
Estimated Salary: $69K
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Job ID: 2648

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GC Services provides award-winning customer care and account receivables management services to some of the most respected companies nationwide, including many Fortune 500 companies. Our clients come from a wide array of industries, which allows us to deliver best-in-class solutions. As a build-to-suit outsourcer, we customize each of our programs to our clients’ specific needs. Our solutions are designed to protect your brand and enhance your bottom line. We offer the best of both worlds: the personalized attention of a boutique agency and the financial stability of a large company. We look forward to partnering with you.

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