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Long Range Planner-Back Office - Telecommuter job in Atlanta at UnitedHealth Group

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Long Range Planner-Back Office - Telecommuter at UnitedHealth Group

Long Range Planner-Back Office - Telecommuter

UnitedHealth Group Work From Home Full Time

Here's the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us!

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?

As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Senior Business Analyst, you will grow and develop as you manage inputs, work with complex calculations and determine staffing requirements for the operations area. You will be challenged to do the following:

  • Build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets
  • Communicating staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to continually adjust based on changing business needs
  • Model the operational impact of a variety of business and regulatory initiatives, benefit administration requests.
  • Create and maintain a variety of operational reports related to FTEs, workforce metrics, membership.
  • Gather and document business requirements to ensure appropriate staffing levels for claim operations back office functions
  • Analyze and interpret data to identify trends, patterns, opportunities and risks for business partners
  • Communicate analysis and interpretation to appropriate audience in a concise and professional manner, while making recommendations for action plans to meet business requirements and metric goals
  • Develop, perform and manage all aspects of capacity planning, including budgeting and forecasting for employee demand  and analyses of business metrics
  • Maintain reporting to clearly communicate actual results, forecasted performance, and variances to plan, forecast and budget for metrics
  • Model the operational impact of a variety of business and regulatory initiatives, benefit administration requests and platform migrations.
  • Create and maintain a variety of operational reports related to FTEs, workforce metrics, membership.
  • Efficiently manipulate large data sets of historical inventory, receipts, completions, performance factors, and other data and metrics to drive effective short-range staffing plans with use of most effective data organization tools
  • Perform strategic planning to identify future workforce needs (e.g., site/membership growth, capacity constraints,  strategic and operational initiatives), which will require steps of analysis, planning, and forecasting complex data identifying viable options to enable data-driven decisions
  • Be a Trusted Advisor through collaboration and active leadership with Operations and Workforce partners in solution development to ensure long range planning considerations are part of the solutions, which includes educating business partners and influencing outcomes
  • Effectively communicate/present to Operations partners including VPs and directors on staffing models, data analysis, and recommendations to improve service while reducing cost
  • Lead planning with Talent Acquisition, Learning Solutions and Operations to schedule hiring, facility arrangements, as well as training and cross-training classes in coordination with Operations’ career path strategy
  • Partner with the WorkForce Management (Scheduling and real-time) to ensure synchronization from capacity planning through daily work direction to maximize Operations staffing and performance
  • Complete FTE walks reconciling from one forecast cycle to the next, monthly results verses forecast
  • Work independently and have a strong business ownership, while serving as a resource to others

As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work. (sm)

This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing and maintaining operational information and models. You'll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story.

Minimum Required Qualifications:

  • Bachelor's degree in Business, Finance, Health Administration or related field or equivalent work experience
  • 3 or more years of business or finance operations experience
  • Intermediate or better level of experience working with Microsoft Excel with the ability to create spreadsheets and perform VLOOKUPs, pivot tables, and complex file links with proven experience in creating ad hoc reports, manipulating multiple large data sets, etc.
  • Strong verbal and written communication skills, including proven ability to effectively communicate data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
  • Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes
  • Proven excellent analytical and problem solving skills
  • Ability to succeed in self-directed environment
  • Adaptable and able to quickly move with change while maintaining a positive attitude
  • Ability to work a flexible schedule as needed, including early/late hours at times

Assets (Preferred Qualifications):

  • Background and experience in Finance, Capacity Planning, or Operations Management
  • Essbase (Hyperion)
  • SmartView (Hyperion)
  • Tableau
  • MS Access
  • Experience with automated database management systems (SAS, SQL, etc.)
  • Six Sigma knowledge/experience

UnitedHealth Group is a Fortune 6 company that offers a broad spectrum of products and services dedicated to helping people live healthier lives and making health care work better for everyone. Be part of the team. Join us and start doing your life's best work.SM

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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