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CS - Customer Service Manager (BNA)

Atlantic Aviation Nashville Full-Time
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Overview

Did you ever want to work in aviation but didn’t know how to break into the industry?  Do you like working in a fast-paced environment around some of the most incredible professionals in the industry?  Did you ever wish that you could work for a company where you could grow your career?  If so, Atlantic Aviation just may be the employer for you!

Headquartered in Plano, Texas, Atlantic Aviation operates the country's largest premier network of fixed base operations (FBO). With over 65 FBOs in 30 states, Atlantic provides a wide range of aircraft ground handling services including fueling and line services, ground transportation, catering, hangar, and ramp space. Our dynamic growth and outstanding customer service continue to set us apart in the aviation industry.  Customer satisfaction remains at the forefront at every location.  All our associates receive extensive professional training, so customers can be assured of the same high level of service, no matter which Atlantic facility they choose.

Responsibilities

We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM) at our facility in Nashville, TN at the Nashville International Airport (BNA).  Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft.  Our CSMs provide the oversigh for the customer service support for these aircraft.  Some examples include:

  • Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a report with new and repeat customers.
  • Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
  • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
  • Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
  • Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
  • Assist in recruiting and interviewing for CSR positions.
  • Assist in sales initiatives.

You will get the opportunity to interact with many large corporations’ flight departments and high profile clients.  Customer service is of the highest priority, as well as professional and safe service.

 
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer

We maintain a drug-free workplace and perform pre-employment substance testing

Qualifications
  • Bachelor’s degree in related field, or equivalent combination of training and experience.
  • Minimum of 18 years of age.
  • Previous customer service experience.
  • Excellent communication skills, both written and oral.
  • Good organizational skills.
  • Must maintain a valid state driver’s license.
  • Ability to comprehend and perform basic math calculations with minimal errors.
  • Proficiency in use of MS Office applications including Word, Excel and Outlook.
  • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
 

Recommended skills

Scheduling
Customer Service
Purchasing
Customer Relationship Management
Recruitment
Upselling
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Job ID: 2019-4584

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Headquartered in Plano, Texas, Atlantic Aviation operates the country's largest premier network of fixed base operations (FBO). With over 65 FBOs in 31 states, Atlantic provides a wide range of aircraft ground handling services. Our dynamic growth and outstanding customer service continue to set us apart in the aviation industry.

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