Answer incoming calls for all assigned clinics and operate call center platforms
Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
Determine calls with urgent needs and complete transfer to clinic staff
Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
Researches patient requests in the medical record and provides information to patient or other entity.
Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
Monitor assigned boxes in EMR for return communication from the clinic
Accurately validate and enter patient name, DOB and demographics
Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
Adheres and complies to all policies and procedures
Ability to perform all other duties as assigned or requested
1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once
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Job ID: EB-1415897201
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