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Company Contact Info

  • Hampton, VA
  • Ryan Belonger

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Customer Service Rep

Aerotek • Hampton, VA

Posted 1 month ago

Job Snapshot

Full-Time
$12.00/Hour
Healthcare - Health Services, Insurance
Customer Service, Health Care, Insurance

Job Description

Position: Customer / Member Service Representative
Pay rate: $12/hour (12.50/hour for Spanish-speaking)
Location: HAMPTON, Virginia 23666
Estimated Start Date: 6/3
Duration: 6 month contract (potential for extension/full time employment)
**NOTE you WILL have to work State Holidays (i.e. 4th of July)
Shift: Monday - Sunday 40 hours; 8 hour shift between 7AM - 8PM
Training: 8:00 AM - 5:00 PM EST Mon - Fri for a duration of 10 days
Job Description:

  • Guide and support beneficiaries, their families, and authorized representatives in the managed care program through education, PHP selection, AMH/PCP selection, and PHP disenrollment
  • Responsible for conducting enrollment and education activities for North Carolina Medicaid and Health Choice managed care beneficiaries

Job Responsibilities:

  • Responds to customer phone inquiries in a prompt, courteous and concise manner
  • Provides callers with an unbiased information to assist customers with application and eligibility requirements
  • Accesses, reads, and interprets customers and provider data elements within customer's application
  • Performs accurately all data entry functions to reflect customer activity/transactions
  • Answers customer questions and assists in problem resolution
  • Assists customers in the enrollment process
  • Documents all customer encounters in clear and concise logs

Qualifications:

  • 6+ months of call center experience
  • Data entry / computer skills - ability to navigate multiple systems
  • High school diploma/GED




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID: 6823714
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