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Part Time in Des Moines,Iowa
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Customer Service Delivery Tech Expert

Kelly Services Des Moines Part-Time
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Kelly Services has an immediate need for a Customer Service Delivery Tech Expert for one of our largest accounts located in Des Moines, IA. This is a direct hire opportunity with a $1,000 sign on bonus after 90 days of employment. Customer Service Delivery Tech Expert - Part-Time
$18.50/hr 
+Mileage Reimbursement
+Monthly Phone Stipend
Hours: 3:45 p.m. – 9:00 p.m. local time
  Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience.
  What you’ll be doing:
When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again.
• Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other
consumer electronics.
• Resolve operational issues on customers’ devices, other equipment, and connectivity while offering
education and device optimization suggestions.
• Meet with customers face-to-face at the customers’ home location
• Learn details of Smart Home Support and gain an understanding of each customer’s technology in
order to suggest protection/tech support solutions based on their needs.
• Meet or exceed key performance indicator metrics for performance measurements and sales goals
• Travel daily to and from the Forward Stocking Location and several customers’ locations
throughout a designated region.
• Drive own vehicle safely and responsibly to and from customer locations in a variety of situations
including heavy traffic and inclement weather.
  If you’re a good fit for the job, you’ll be able to:
• Offer customers a value-added experience with premier customer service through relationship and
rapport building
• Quickly identify and resolve technical issues 
• Demonstrate empathy and assurance for the customer throughout the in-person session
• Utilize tools and resources to solve technical problems in a fast-paced environment.
• Ability to proactively adapt communication to the customers’ technical skill level.
  Qualifications
• Prior experience in retail sales or customer service is preferred
• High school diploma required.
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
• Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.
• Able to sit or stand for long periods of time (up to 2 hours).
• Able to interact with a customer’s technology throughout their home.
• Able to interact face-to-face with Customers in their homes for extended periods of time.
• Able to lift a minimum of 30 pounds.
• Comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes.



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Customer Service Delivery Tech Expert
Estimated Salary: $64K
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Job ID: US41ALSM_BH1583722

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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