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Customer Service Representative, Secret Clearance Eligible with Security Clearance job in Virginia Beach at American Systems Corporation

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Customer Service Representative, Secret Clearance Eligible with Security Clearance at American Systems Corporation

Customer Service Representative, Secret Clearance Eligible with Security Clearance

American Systems Corporation Virginia Beach, VA Full-Time
WANTED: A professional with strong Customer Service skills and eligible for a Secret Clearance to become a part of our team in Little Creek, VA.The MyNavy Career Center is a24/7/365Call Center. Candidatesmust have the ability to work in a fast-paced environment with the flexibility to work any shift which may include days, nights and/or weekends. As a Customer Service Representative you will: * Join a leading company with over 40 years in the industry * Receive full benefits, PTO, and our Employee-Stock Ownership Plan * Join a team of dedicated professionals who care about the quality of our product * Take pride in being part of a success driven team A week in the life of a Customer Service Representative: * Investigate and resolve customer inquiries originating from phone, e-fax, email, chat, and other communications channels. * Respond to customers using the customers preferred method of communication and do so in a courteous and timely manner. * Utilize various software applications which are an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. * Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately. * Receiving trainingon a variety of relevant military programs and application to provide the needed support to the customer throughout the Continental US and Abroad. * Act as the first step in a multi-tiered support to Military Sailors and their families. * Being given opportunities for growth asmany agents have beenhand selected for Shift Supervisors and / or assigned toSpecified Teams within the call center based on skill levels. Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Company Awards: • Forbes National Best Midsize Companies 2021 • Energage National Best Workplaces, National 2021 • Washington Post Best Workplaces, 2021 Veteran Hiring Awards: • U.S. Department of Labor Hire Vets Medallion • BEST FOR VETS by Military Times • TOP 10 MILITARY FRIENDLY COMPANY by #cjpos Job Requirements * Secret Clearance Eligible * High School Diploma required Associates degree (preferred) * Four (4) years' experience, or three (3) years with Associates degree, or two (2) years with Bachelor's degree related experience in customer service and responding to requests for information, contact center experience preferred * The ability to work in a fast-paced environment with the flexibility to work nights and weekends. * Must be able to type at least 30 WPM * Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests. * Knowledge of current CRM systems * Basic computer skills including knowledge of Microsoft Word and Excel * Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting. * Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests. * Willingness to work under supervision and in a team environment. * Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government. * Experience with documentation using acceptable business methods * Spanish speakers please apply! EOE M/F/Disability/Veterans

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