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PT LEAD SALES ASSOCIATE job in Hershey at Hershey Entertainment & Resorts Company

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PT LEAD SALES ASSOCIATE at Hershey Entertainment & Resorts Company

PT LEAD SALES ASSOCIATE

Hershey Entertainment & Resorts Company Hershey, PA (On Site) Part-Time
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The Hotel Retail Department is the perfect place to build skills for your future career! While working as a Store Lead, you will develop valuable skills in customer service and retail operations. These skills are great resume builders that can be used in everyday life and when applying for a future job. Store Leads are given opportunities to learn about all aspects of the retail operations including merchandising, logistics of stock delivery, and store inventory management. 

The Retail Store Lead will oversee the operations of Signatures gift shop at The Hotel Hershey to achieve the department's goals for the year. This position is an all year round position and requires a high level of independence.

Job Functions:

In addition to the job functions mentioned below, other job duties may be assigned based upon operational need.

  • Provide exceptional guest service through the proper training of new team members within your assigned store location
  • Resolve immediate guest concerns, investigate, and provide recommendations to store leadership to correct and prevent reoccurring guest service issues
  • Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed
  • Maintain store layout and provide feedback on the product assortment within the retail location by understanding the needs of our guests
  • Assist in placing orders and other inventory management tasks including mark-outs as needed
  • Fill in as front-line team member as needed, assisting in other Hotel retail locations as the business warrants
  • Help design and execute the Hotel basket program
  • Maintain rapport with Front Desk and answer guest inquiries, in person and over the phone in a timely manner.

Basic Qualifications:

  • Must be at least 16 years of age or older on the date of applying
  • Must be able to work all year round.

Additional Qualifications:

  • One year of retail/customer service experience preferred
  • Proven guest relations, problem solving, task management skills, and organizational skills
  • Professional and effective communication skills
  • Must have reliable transportation to and from work for your scheduled shifts
  • Must be able to speak, write, and understand English
  • Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Working Conditions:

  • Ability to work in a fast-paced.
  • Ability to work a flexible schedule including, days, evenings, weekends and holidays
  • Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity and communicating

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Recommended Skills

  • Communication
  • Coordinating
  • Curiosity
  • Customer Service
  • English
  • Finger Dexterity
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Job ID: 20355

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