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- Chicago, IL
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Service Desk Specialist
Apex Systems • Chicago, IL
Posted 9 days ago
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A minimum of one year of experience in the field of voice and data networking or a related area. Analytical skills and effective writing proficiency. Ability to organize and present data in a clear and logical way to both technical and non-technical audiences in text-based formats . Experience with Meraki technology and Cisco Call Centers. Ability to communicate effectively and have the ability to exhibit persistence while gathering information from clients . Ability to prioritize multiple projects and independently follow through with detail on general instructions for project assignments.
Ability to work independently, as well as in a team environment. Ability to work in stressful situations. Ability to change priorities regularly. Ability to work outside normal hours. Working knowledge of telecommunications systems, station equipment, voice mail, local area networking (LANs), and VoIP solutions. Capacity to learn and use desktop and client/server technologies in the accomplishment of daily operations.
Reporting to the Manager of Voice Communications, the Client Services Specialist 1 supports teleworker employees (individuals working remotely) for client call centers, supporting their use of network and phone services. This position will coordinate and organize the initial setup of equipment and the configuration of these services. This is an office-based position and does not require travel to a user’s off-site location. The IT Client Services Specialist implements customer requests, initiates internal transactions, and follows through on all documentation, records, and correspondence.
They will coordinate with customers and with internal resources to effectively communicate: costs, availability of services, and scheduling of project. They will handle all work order activity, through moves, adds, and changes, using appropriate database tools and systems. They will coordinate appointments and notify customers of scheduled work completion dates. Additionally, they will train customers in the effective use of these communications services, by assisting in developing training materials and programs. Works on special projects as assigned. As time permits, this position supports other voice-related services.
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178