Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Chicago, IL

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Help Desk Specialist jobs in Chicago, IL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Service Desk Specialist

Apex Systems • Chicago, IL

Posted 9 days ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Other Great Industries
Customer Service

Job Competition

63

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Qualifications:
A minimum of one year of experience in the field of voice and data networking or a related area. Analytical skills and effective writing proficiency. Ability to organize and present data in a clear and logical way to both technical and non-technical audiences in text-based formats . Experience with Meraki technology and Cisco Call Centers. Ability to communicate effectively and have the ability to exhibit persistence while gathering information from clients . Ability to prioritize multiple projects and independently follow through with detail on general instructions for project assignments.

Ability to work independently, as well as in a team environment. Ability to work in stressful situations. Ability to change priorities regularly. Ability to work outside normal hours. Working knowledge of telecommunications systems, station equipment, voice mail, local area networking (LANs), and VoIP solutions. Capacity to learn and use desktop and client/server technologies in the accomplishment of daily operations.

Responsibilities: 
Reporting to the Manager of Voice Communications, the Client Services Specialist 1 supports teleworker employees (individuals working remotely) for client call centers, supporting their use of network and phone services. This position will coordinate and organize the initial setup of equipment and the configuration of these services. This is an office-based position and does not require travel to a user’s off-site location. The IT Client Services Specialist implements customer requests, initiates internal transactions, and follows through on all documentation, records, and correspondence.

They will coordinate with customers and with internal resources to effectively communicate: costs, availability of services, and scheduling of project. They will handle all work order activity, through moves, adds, and changes, using appropriate database tools and systems. They will coordinate appointments and notify customers of scheduled work completion dates. Additionally, they will train customers in the effective use of these communications services, by assisting in developing training materials and programs. Works on special projects as assigned. As time permits, this position supports other voice-related services.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 912246
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Apex Systems

View All Similar Jobs View All Similar Jobs