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BA - Technical

DIVERSANT, LLC Charlotte Contractor
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Location - Charlotte, NC
Long Term Contract

This team provides new and upgraded functionality to critical CRM applications including Microsoft Dynamics, Salesforce and other internal sales and credit platforms. This role will collaborate with business and technology cross functional teams for requirements and design. The role will take ambiguous and complex business problems and using research and business assessment capabilities, assist in problem definition, drive innovative ideas, and document designs into consumable artifacts following an agile development process.

CRM experience on a technical team - Salesforce highly preferred
Liaison between client area and technical organization by analyzing complex, strategic, corporate-wide business problems.
Provide technical expertise in identifying, evaluating, and developing systems and procedures that meet business requirements.
Work with user groups to resolve questions, assess user needs, and recommend changes.
Experience mapping data fields for integrations.
Data validation using SQL queries
Strong integration experience incorporating various systems to CRM
Create technical documentation, process flows or other collateral
Experience in an Agile development team
Experience using Jira

Salesforce Sales Cloud CRM experience

Recommended skills

Microsoft Dynamics
Technical Documentation
Customer Relationship Management
Business Requirements
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Job ID: 19-22468


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DIVERSANT LLC is the largest African-American owned IT staffing and solutions company in the US and a fully-certified MBE (Minority –owned Business Enterprise). Our growth rate for the past several years has been more than double that for our industry and reflects of our ability to successfully provide IT workforce and diversity solutions for our Fortune 1000 and midmarket clients. Much of our success is due to our consultative approach. We view our clients and consultants as business partners, and strive to understand their individual needs and challenges. This leads to the development of strategic solutions, rather than the tactical delivery of commoditized goods and services.

We named our company DIVERSANT for a reason- to reflect our belief that the promotion of diversity, in all its forms, is the right way to do business. We offer unique initiatives designed to promote diversity in the supply chain and workplace that are unavailable anywhere else.

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