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Customer Service in Lillian,Alabama
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Automotive Fixed Operations Manager

Confidential Pensacola Full-Time
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Automotive Fixed Operations Director

A leading dealership in the Alabama/Florida Panhandle area
is hiring for an experienced Fixed Operations Director, who will be responsible for all operations within the service department: setting policy and processes, managing technicians, service advisors, managing staff training and insuring great customer service.

We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success.

We offer:

  • Highly Competitive Pay Plan
  • Guaranteed salary + lucrative bonuses
  • Family Owned and Managed Dealership!
  • Professional, on-going training provided for your success!
  • Medical and Dental insurance
  • 401(k)
  • Paid Vacation

Responsibilities - Fixed Operations Director:

  • Ensures that customers receive prompt, courteous, and effective service
  • Serves as a liaison between technicians, customers, and other department managers
  • Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Manages technicians and service advisors
  • Manages staff training
  • Ensures customer has a positive dealership experience

Qualifications - Fixed Operations Director:

  • Experience managing in a high-volume dealership is required
  • Must have a proven record of cost effect strategies and customer service scores
  • Strong leadership abilities in a high-volume setting are required
  • Technical automotive knowledge
  • DealerTrack Experience is a PLUS!
  • Provides exceptional customer experience
  • Warranty processing knowledge
  • Professional appearance and demeanor
  • Resume must be uploaded
  • Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Skills required

Quality Assurance
Operations Management
Supply Chain Management
Lead Employee
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Job ID: fch3-1561420816


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