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  • Reno, NV

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Sr Customer Service Representative - Licensed - Allentown, PA, Horsham, PA and Reno, NV or Current PA or NV Telecommute

UnitedHealth Group • Reno, NV

Posted 1 month ago

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Customer Service

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Job Description

Energize your career
with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great
company - where you can make an impact and help people. We dream of giving you
the opportunity to do just this.  And with the incredible growth of our
business, it’s a dream that definitely can come true. Already one of the
world’s leading Healthcare companies, UnitedHealth Group is restlessly
pursuing new ways to operate our service centers, improve our service levels
and help people lead healthier lives.  We live for the opportunity to make
a difference and right now, we are living it up.

This opportunity is with one of our most
exciting business areas: Optum - a growing part of our family of
companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their
lives to the fullest by educating them about their symptoms, conditions and
treatments; helping them to navigate the system, finance their healthcare needs
and stay on track with their health goals. No other business touches so many
lives in such a positive way. And we do it all with every action focused on our
shared values of Integrity, Compassion, Relationships, Innovation and

Positions in this function are responsible for
providing expertise and customer service support to members, customers, and /
or providers. Direct phone - based customer interaction to answer and resolve a
wide variety of inquiries. Employees in jobs labeled with "SCA" must
support a Government Service Contract Act (SCA) Agreement.


Primary Responsibilities:

  • Provide
    excellent customer service

  • Constantly
    meet established productivity, schedule adherence, and quality standards

  • Respond
    to complex customer calls

  • Resolve
    customer service inquiries which could include:

    • Benefit
      and Eligibility information

    • Billing
      and Payment issues

    • Customer
      material requests

    • Physician

    • Authorization
      for treatment

    • Explanation
      of Benefits (EOB)

  • Excellent
    communication skills coupled with the capability to multi - task through several
    different automation systems is required for the candidate to be successful in
    the role

  • Limited
    work experience

  • Works
    on simple tasks using established procedures

  • Depends
    on others for guidance

  • Work
    is typically reviewed by others

Required Qualifications:

  • High School Diploma / GED (pr higher) or 10+ years of
    equivalent working experience
  • Health License is required or must be able to obtain
    within 60 days
  • Any customer service experience analyzing and solving
    customer problems, or any experience in an office setting environment
    using the telephone and computer as the primary instruments to perform job

Soft Skills:

  • Ability to navigate a computer while on the phone
  • Ability to remain focused and productive each day
    though tasks may be repetitive

Careers with
. Here's the idea.
We built an entire organization around one giant objective; make the health
system work better for everyone. So, when it comes to how we use the world's
large accumulation of health - related information, or guide health and lifestyle
choices or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group
family of businesses, brings together some of the
greatest minds and most advanced ideas on where health care has to go in order
to reach its fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Optum, incredible ideas in
one incredible company and a singular opportunity to do your life's best


Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information, or any
other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a
drug test before beginning employment.

Keywords: Customer Service sales,
Horsham, PA, Allentown, PA, Reno, NV, customer service, UnitedHealth Group,
UnitedHealthcare. AARP, licensed

Job ID: 2551_821746_1
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