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- San Diego, CA 92111
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Customer Service Representative
Kforce Finance and Accounting • San Diego, CA
Posted 2 months ago
RESPONSIBILITIES:Kforce's client, a growing Customer Service department is looking for a skilled problem solver to join their team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. This position is in San Diego, California (CA). Summary: The successful candidate for this role will have a strong command of the company's customer service policies, be well versed in research techniques and be well-trained in product process knowledge, which is critical for offering quick and accurate assistance to customers. They will also thrive in a fast-paced, growth oriented, environment. Essential Functions:
- Maintain highest level of confidentiality and compliance (HIPAA)
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Place outbound calls as needed for follow up and resolution
- Respond to written communication (from internal and external sources) in a professional manner
- Update customer information in the customer service database during each call
- Work with the leadership team to stay updated on product knowledge, internal processes
- High School diploma/GED required; Associate degree in a Business-related field preferred
- 1 year of Customer Service experience
- Excellent verbal and written communication skills
- Investigative and research-based skills
- Excellent attendance and punctuality
- Computer Skills: Intermediate knowledge of Microsoft Outlook, Word, and Excel
- Typing Skills (at least 35 WPM)
- Proven track record of meeting or exceeding performance metrics
- Time management skills