End user computing Lead/Manager

End User Computing Lead/Manager

Location: Nissan Digital Hub, Trivandrum, IN

Time Type: Full Time

Posted On: Posted 5 Days Ago

Job Requisition ID: R00167340

Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers, and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference.

Position Description: We are looking for an End User Computing Lead/Manager with 8 to 14 years of experience in managing and maintaining Windows environments, IT asset management, network infrastructure, and Video Conferencing Systems. The ideal candidate will be responsible for ensuring a high level of customer satisfaction in the end user computing area.

Responsibilities:

1. Lead day-to-day IT operations, infrastructure services support, hardware & software asset management.
2. Experienced in Intune/Autopilot infrastructure.
3. Experienced in Windows image deployment & management.
4. Sound knowledge of the ITIL framework.
5. Demonstrable technical expertise in deploying MS applications, operating systems, and their migrations.
6. Act as an escalation point for EUC related tasks, including Laptop/Desktop installation, configurations, and troubleshooting.
7. Patch management of Windows systems.
8. Deep technical skills in Microsoft Core technologies - DNS, DHCP, WINS, Intune, SCCM, etc.
9. Good understanding of Microsoft Active Directory and related configurations.
10. Cisco VC systems administration, IT asset management.
11. Excellent communication skills, both written and verbal.

Desired Skills:

1. Strong knowledge of networking concepts and protocols (e.g., TCP/IP, VLANs, etc.).
2. Experience in server-related technologies – Windows Server 2016, 2019.
3. Knowledge of Linux / Ubuntu servers.
4. Experience in ServiceNow ITSM & ITOM discovery and Software Asset management.

Work Hours:

CET time zone (11:30 AM to 9:30 PM IST)

Qualifications:

MCA/B-Tech/BE in Computer Science or Information Technology.

Certifications – Desirable:

1. Azure Administrator Associate.
2. Microsoft 365 Certified: Fundamentals.
3. Microsoft Certified Azure Virtual Desktop Specialty.