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Company Contact Info
- Littleton, CO 80123
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Customer Service Representative 2
Modis • Littleton, CO
Posted 10 days ago
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CALL CENTER CUSTOMER SERVICE
A Fortune 500 Company located in Littleton, CO is in need of experienced Customer Service Representatives! If you have 2-3 years of customer service experience (preferably call center), please apply today!
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Offer possible solutions or providing follow-up as needed.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Building and maintaining strong business relationships with existing customers through established service and banking sales standards
- Developing, maintaining and demonstrating a basic knowledge of the banks products and services
- Maintaining confidentiality when handling customer requests and transactions
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- GED or HS Diploma at minimum
- 2-4 years of customer service experience (preferably financial CSR or Call Center- but open to reviewing anyone's resumes)