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  • Littleton, CO 80123

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Customer Service Representative 2

Modis • Littleton, CO

Posted 10 days ago

Job Snapshot

Contractor
$0.00 - $17.00 /Hour
Other Great Industries
Admin - Clerical

Job Competition

9

Applicants

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Job Description

CALL CENTER CUSTOMER SERVICE 
A Fortune 500 Company located in Littleton, CO is in need of experienced Customer Service Representatives! If you have 2-3 years of customer service experience (preferably call center), please apply today!

DESCRIPTION

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Offer possible solutions or providing follow-up as needed.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Building and maintaining strong business relationships with existing customers through established service and banking sales standards
  • Developing, maintaining and demonstrating a basic knowledge of the banks products and services
  • Maintaining confidentiality when handling customer requests and transactions


QUALIFICATIONS

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
  • Ability to work independently and manage ones time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint. 
  • GED or HS Diploma at minimum
  • 2-4 years of customer service experience (preferably financial CSR or Call Center- but open to reviewing anyone's resumes) 
Job ID: US_EN_6_928828_1033365
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