Icon hamburger
Customer Service in Maryland City,Maryland
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Customer Service Specialist - AFC

AFC Elkridge Full-Time
Apply Now
A Customer Service Specialist is a key customer facing employee who delivers our financial services to customers (dealers/auctions). We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry.

Responsibilities and Duties:

Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning) and securing the loans. Respond to dealer inquiries regarding AFC's products and services. Mail or deliver titles to dealers. Collect payments. Seamlessly, utilize various systems to track dealer accounts and sales opportunities. Foster long-term relationships with auction partners.

Educational Requirements and Qualifications:

Some post high school course work in related field is preferred.  Prior work experience in financial services industry is preferred.  Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position.  Good organizational, clerical, numeric, oral, and written language skills. Knowledge of customer service principles and practices.  Motor vehicle operator (required); notary (desired).

KAR is an equal opportunity employer.  KAR is a drug-free workplace.

 Automotive Finance Corporation (AFC) is a premier capital funding source for the used car industry. Founded in 1987, AFC's commitment to the success of our customers, our employees, and our company has made us one of the largest independent providers of dealer floorplan financing in North America.



Skills required

Customer Service
Customer Relationship Management
Assist Individual
Telephone Skills
Customer Satisfaction
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: R-226584


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

AFC (a subsidiary of KAR Auction Services) drives talent to
opportunity. We have the best in the business and are relentlessly focused on
the growth of our people. We move quickly, have an unwavering commitment to our
customers and communities and have fun while we are at it. Up for the
challenge? Put yourself in the driver seat and enjoy the ride.

AFC serves independent used vehicle dealers including retail
and wholesale automotive dealers, RV, powersports and commercial truck dealers
as well as salvage and daily rental operators. AFC provides dealers with
liquidity, bandwidth, industry expertise and inventory sourcing. AFC is unique
because its hybrid approach combines local service in branch locations and a
robust suite of online and digital solutions to serve dealers’ business needs.

View the full profile