A Customer Service Specialist is a key customer facing employee who delivers our financial services to customers (dealers/auctions). We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry.
Responsibilities and Duties:
Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning) and securing the loans. Respond to dealer inquiries regarding AFC's products and services. Mail or deliver titles to dealers. Collect payments. Seamlessly, utilize various systems to track dealer accounts and sales opportunities. Foster long-term relationships with auction partners.
Educational Requirements and Qualifications:
Some post high school course work in related field is preferred. Prior work experience in financial services industry is preferred. Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position. Good organizational, clerical, numeric, oral, and written language skills. Knowledge of customer service principles and practices. Motor vehicle operator (required); notary (desired).
KAR is an equal opportunity employer. KAR is a drug-free workplace.
Automotive Finance Corporation (AFC) is a premier capital funding source for the used car industry. Founded in 1987, AFC's commitment to the success of our customers, our employees, and our company has made us one of the largest independent providers of dealer floorplan financing in North America.
Customer Relationship Management