Job Description

Provides guidance to customers and general information pertaining to requirements for exports to the countries we service. Rates variations by commodity, Shipper Export Declarations (SED's), etc. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES:

Primary

Receive, research and respond to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems.
Have complete knowledge of company's services and aspects of department.
Make bookings.
Attend to high volume incoming phone calls.
Profiles and identifies accounts.
Ability and knowledge to quote various types of rates (port-to-port, intermodal, over the road, railroad, transshipment) and effectively work with pricing department in developing rates as per customer's needs.
Keep abreast of M/V changes or related issues as they pertain to areas of responsibility (countries in charge of), always maintaining close communication with customer base.
Keep abreast of tariff changes, including any new regulations and changes in rate applicability.
Track shipments in transit or documentation through proper channels, as needed.
Serve as liaison between customers and pricing department.
Serve as liaison between customers and out ports and regional offices.
Mild contract rate negotiations.
Back-up to Data Entry and Administrative duties as needed.
Responsible for contacting customers and for the rating of bills of lading.
Secondary

Perform related duties as assigned.

QUALIFICATIONS:

Required:

Possess 2 years of experience in Customer Service.
High School Diploma or Equivalent
Basic to Intermediate Computer skills (in programs such as MS Word & Excel).
Strong organizational skills and ability to multitask.
Ability to work with limited supervision and strong initiative.
Ability to communicate (read and write) effectively in a business environment.
Ability to think logically and follow procedures and instructions.
Ability to prepare a variety of reports.
Ability to establish and maintain effective working relationships with customers and fellow employees.
The ability to respond to common inquiries relating to the areas of countries of service assigned.
Ability to work extended hours, weekends, holidays as needed.
Preferred:

Industry related experience in customer service, traffic and/or rates