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Assistant Cruise Director - American Queen Steamboat Company job in New Orleans at City Experiences

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Assistant Cruise Director - American Queen Steamboat Company at City Experiences

Assistant Cruise Director - American Queen Steamboat Company

City Experiences New Orleans, LA Full-Time
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[ Link removed ] - Click here to apply to Assistant Cruise Director - American Queen Steamboat Company

This position supports the Cruise Director with managing and supervising the Entertainment team. Similar to the Cruise Director, the Assistant Cruise Director is consistently visible to the passengers onboard. This position dedicates a large amount of time to socialization with the guests and participation in shipboard activities.

Essential Duties & Responsibilities

  • Create, edit and ensure distribution of the River Times
  • Assist in the dockside/hotel check-in process
  • Participate in greeting and welcoming of our guests in on-board embarkation
  • Perform in all on-board production shows
  • Cleanliness and up keep of all entertainment areas.
  • Host onboard activities
  • Perform at any/all entertainment venues as scheduled (this includes providing sheet music and scheduling rehearsal with the accompanist)
  • Greet guests in the lobby after each production show
  • Greet guests before each non-production show
  • A minimum of 5 hours a week mingling/socializing in addition to scheduled activities
  • Participate in vocal and choreography rehearsals.
  • In charge of generating and printing the River Times
  • Assist the Cruise Director in any way they may need
  • In charge of all pictures in the lobby marquee
  • Enter information into the World Drive
  • Make hospitality standards an important part of day-to-day duties
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.

Requirements & Qualifications  


  • HS Diploma or Equivalent Required


Professional Certification(s) or License:

  • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
  • Copy of DD214, if Veteran status

Skills & Abilities:

  • Excellent verbal and written communication skills; must be fluent in English
  • Ability to interact with individuals at all levels in a pleasant and professional manner
  • Proficiency with MS Office applications
  • Ability to train and supervise employees
  • Logically and independently plan, organize and complete work assignments
  • Must maintain a neat, clean and professional appearance


  • Five to seven years of experience in a position with similar duties and responsibilities
  • Cruise industry experience preferred


  • Must be at least 21 years of age.
  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values-RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences – not only for our guests, but our employees.  Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.  Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

  • We treat others – guests and fellow crew members alike – with Respect, by fostering a diverse and inclusive environment.
  • We are stewards of the Environment through practicing conservation, protection and education.
  • We believe in Safety First by creating and maintaining a safe and secure workplace.
  • We are Professional, and will demonstrate that in the following ways:
    • We are on time – to start and stop – and we come prepared.
    • We make objective data- and logic-based decisions with limited emotion.
    • We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
  • We Exceed expectations, embracing these principles:
    • As employees, we expect to win, but always prepare and passionately compete like an underdog.
    • We strive to innovate and reinvent, always looking forward and not stuck in the past.
  • We value Communication, by following guiding principles:
    • We listen to each other – fellow crew members and guests – and are responsive, vehemently following the 24-hour rule.
    • We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
  • Teamwork helps drive us towards success, and together we embody teamwork by:
    • We function as a team, playing our role and trusting our teammates.
    • We work hard but have fun and don’t take ourselves too seriously.
    • And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!


American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.   


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