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Help Desk Support Specialist

ITAC Solutions, LLC • Birmingham, AL

Posted 2 months ago

Job Snapshot

Full-Time
Experience - 1 years
Other Great Industries
Information Technology

Job Description

ITAC is assisting a Birmingham organization in their search for a Help Desk Support Specialist. This person should have a motivated, energetic attitude as well as experience in a help desk or system support role. You will be responsible for resolving end-user issues and supporting equipment configurations and deployments.

What you’ll be doing (duties of this position):

  • Providing Tier 2 Help Desk Support to all company departments.
  • Works with end users to troubleshoot application problems, correct service deficiencies, and provide training on IT-provided hardware and services.
  • Assisting in application support.
  • Creates user accounts, sets access permissions, and removes access as necessary.
  • Documenting all procedures and processes supported by service support.
  • Performs add, move, and change functions relating to desktop phones and mobile devices.
  • Works Help Desk tickets to resolve end user issues, documents work, and gathers information to determine the scope of problems.

What you’ll need to be considered (requirements):

  • 1+ year experience providing Help Desk support.
  • Knowledgeable with Active Directory.
  • Working knowledge of TCP/IP Protocols and Network Troubleshooting.
  • Experience with desktop operating systems, Windows 7 and higher.
  • Experience working in a Citrix environment.
  • Working knowledge of Windows and Microsoft Office systems.
  • Highly organized and able to work well with others.
  • Ability to lift 50+lbs, work in a rotating “on call” status.
  • Strong written and oral communication skills.
Job ID: BHJOB8234_23409
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