PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Nurse Manager, Phone Triage:
-
Employment Type:
Full-Time
-
Location:
Bethel, AK (Onsite)
Do you meet the requirements for this job?
Nurse Manager, Phone Triage
Location: Bethel, AK
Duration: Fulltime
Description:
The Nurse Manager will oversee the operations of an after-hours phone triage line serving the villages of the Yukon-Kuskokwim (YK) Delta. This vital role involves ensuring efficient and effective triage services, managing day-to-day operations, and contributing to the setup and implementation of the triage line. The position requires a combination of clinical expertise, strong leadership skills, and a commitment to delivering high-quality healthcare services to remote communities. The incumbent is an expert in human factors, patient safety, and the use of technology to optimize care delivery processes and effectively communicate patient care activity. This role is responsible for effective process design, development and implementation of this new line of service in collaboration with multiple departments including: Raven Ehr team for patient encounter documentation and reports, clinicians, departmental leadership, Quality, Patient Safety, Accreditation and Licensure Departments and Information Systems staff to clarify needs, prioritize requests, design workflow to fit with electronic systems, execute change, and facilitate adaptation to the Raven Ehr. Demonstrates independent decision making as appropriate in evaluation of triage calls, as well as training and development of the phone triage staff for the call center based on YKHC established protocol and policies and procedures. Determines feasibility and advisability of system changes for Quality Assurance and Process Improvement. The incumbent may serve as the primary instructor for new and existing staff in the team. The Nurse Manager may be expected to complete other duties as assigned.
Position Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and other duties as assigned.
Minimum Education
Must have completed a program of education in Nursing from an NLN approved institution. Bachelors Degree in Nursing (BSN); Masters preferred.
Minimum Experience
Minimum 5 years of clinical nursing experience, with at least 2 years in a leadership or managerial role.
License, Certification, Registration. Must be licensed in good standing in the State of Alaska as a Registered Nurse. Current BLS. The successful candidate will be required to pass and maintain competencies for this position. Experience in emergency nursing, telehealth, or triage services is highly desirable.
Leadership Skills Demonstrated ability to implement and manage healthcare services and programs. Strong leadership and team management skills.
Equipment/Tools
Medical equipment as appropriate for position.
Must have computer skills needed to access computerized medical records. Office equipment (i.e. computer, telephone, fax machine, copy machine).
Specialized Knowledge and Skills
Proficient oral and written communication skills. Excellent communication and interpersonal skills. Knowledge of healthcare regulations and standards. Able to practice nursing as described in the Alaska Status regarding the practice of Registered Nursing. Cognitive and technical knowledge required with the ability to manage care across the continuum of care. Possess the ability for independent actions within prescribed limits. Able to utilize the nursing process in the provision of patient care. Able to administer treatments, medications, provide education, and collaborate with other professions.
Desirable Skills
Familiarity with the healthcare needs and challenges of remote and indigenous communities. Experience in Quality Assurance and Improvement programs. Proficiency in telehealth technologies and electronic health records (EHR). Crisis management and emergency response skills.
General Responsibilities
Will be expected to be as needed with the Phone Triage Line, to identify if the particular issue is one that can be handled by the IT department, or one that would better be handled by Application Management Services (AMS). Responsible for support of overflow calls at times of high volume. Willing to provide backup support when call volumes are high or staffing is low.
Supervisory Responsibilities
Supervises a phone triage staff as required to handle call volume. Serves as consult and trainer to staff on the Triage Team.
Specialty:
Nursing
Sub Specialty(s):
Nursing Manager/Director
Bed Size:
50-149
Minimum Years of Experience:
5
s an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Recommended Skills
- Application Lifecycle Management
- Audio Equipments
- Business Process Improvement
- Call Centers
- Certified Nurse Practitioner
- Clinical Nursing
Help us improve CareerBuilder by providing feedback about this job: Report this job
Job ID: 95de27ea0e1baee199b0a008e
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.