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UX Senior Manager, User Experience
The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products. In this role, you have established yourself as a leader who can organize workstreams and get things done. You are accountable for planning, executing, and delivering on work, in a cross-functional environment, and guide junior, senior, and lead UX practitioners at the task-level and for fostering their growth.
As a UX leader, you will drive vision, clarity, understanding, consistency, quality and innovation as you consider both the business and users' wants and needs through empathy. You understand and translate strategic company goals, business requirements, user tasks and expectations into compelling user experiences. In this role, you are accountable for planning, executing, and delivering work along the full Human-Centered Design (HCD) process top-to-bottom, from defining the problem in discovery to measuring the solution in production. As a UX leader, you are also responsible for supporting your peers and coaching your team members to reach their full potential.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Directly oversees a team of user experience professionals supporting Global Workplace Solutions (GWS) products.
Oversees UX design and user research as the accountable UX owner for multiple products across complex domains.
Builds strong partnerships with product, business, and engineering teams through empathy and trust.
Executes UX strategy as outlined by UX Director through pragmatism and influence.
Produces measurable outcomes to illustrate the value of practicing human-centered design (HCD).
Partners with other UX leaders across CBRE to facilitate collaboration, define the UX practice, and drive consistency.
Gets buy-in for strategic design and research initiatives from internal teams and business stakeholders.
As a subject matter expert, you detect and identify user pain points and emerging opportunities to guide future UX work.
Creates deliverables and documentation to communicate UX strategy and engagement process as well as high level concepts.
Structures and guides design discovery, delivery, and continuous improvement tracks in product development cycles.
Sets the strategy for design frameworks to facilitate workstreams more broadly, and expands on the team's toolkit (ex. style guides, workflows, collaboration tools, etc.).
Guides the delivery of seamless, connected user experiences (across products and domains) from concept to implementation.
Researches new design methods and modes of collaboration. Sets standards for which tools and methods to use as needed (i.e. providing framework during the solutioning process such as identifying when to create a journey map, etc.).
Ensures that work/products completed by UX team members has been peer reviewed and reflective of design criteria feedback. Accountable for driving consistency of improvements across work/products.
Regularly shares and discusses relevant industry articles and advancement of the craft.
Encourages and supports team building activities to foster camaraderie amongst team members.
Participates in the broader community of practice via conference presentations and/or publishing UX-related articles.
Serves as a UX leader to support UX Center of Excellence (CoE) operations, standards, and initiatives.
Performs other duties as assigned by UX Director.
Formally supervise and mentor a team of 6-12 UX designers and user researchers through servant leadership. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor. Prepares and delivers performance appraisals for full-time staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Errors in judgment may cause mid- to long-term impact to coworkers, supervisor, department and/or line of business.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training, including 2-3 years of management level experience. Master's degree preferred. No professional certificates or licenses required, but UX-related credentials will be considered.
Ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization up to C-suite level. Ability to make effective and intuitive presentations on UX topics or recommendations to both UX and non-UX practitioners. Ability to deliver complex UX content with simplicity and accessibility to audiences with varying levels of UX domain knowledge. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Ability to respond effectively to the most sensitive issues. Ability to comprehend, analyze, and interpret the most complex business, product, technical, design, and research documents.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Demonstrable advanced proficiency in relaying design thinking abilities and running workshops. Advanced proficiency in UX tools like Figma, Pendo, Segment, etc. Advanced proficiency in Microsoft Office suite applications (PowerPoint, Excel, Teams, SharePoint)
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- Business Analysis
- Business Ethics
- Business Process Improvement
- Business Requirements
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