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Systems Engineer at Maximus

Systems Engineer

Maximus Work From Home, GA Full-Time

The Systems Engineer will provide CDC Contract support on our Operations and Management Engineering team at the Infrastructure Branch (ISB). Responsibilities will include providing System Engineering support for Shared Infrastructure:

•Support/manage ISB’s storage systems including all SAN, vSAN, and NAS devices and switches as well as capacity management. May require after hours support and will require after hours problem resolution.
•Support/manage ISB’s onsite/offsite backup systems and restore needs, including virtual and physical tape loaders, media rotation, job scheduling and troubleshooting, and capacity management. Perform restores as requested by an application owner within times specified in an application’s SLA in the event of data loss, if any, according to system service level category and agreements. Develop custom SLA backup schedules and retention schedules for customers.
•Audit the environment including all currently deployed servers and NAS infrastructure on a quarterly basis to ensure they are backed up. Report on backup success rates and reruns of backup job failures; for backups requiring encryption, perform key escrow and tracking.
•Be responsible for deploying, patching, administering all aspects of performance, capacity, and security management of virtual environment hypervisors including
•VMware VSphere ESX and other hypervisor systems. Manage SDN networking as provided by each hypervisor publisher as well as automation and management tools as dictated by each environment. Both Storage and Network virtualization environments as integrated or separate products will be supported. These may be part of the VMware VSphere product line or from other vendors as requirements dictate.
•Manage problem management function, including the ability to troubleshoot and resolve, along with other ISB personnel, events, incidents, and performance issues with ISB infrastructure, both hardware and software, and help with hosted system troubleshooting and performance evaluation.
•Maintain processes and documentation with the goal of continuous improvement of hosting solutions.
•Be responsible for identifying and mitigating risks in ISB’s environment, especially risks that could potentially impact availability of ISB-hosted applications and systems.
•Support Capacity management includes planning for the efficient use of existing IT resources and identifying any change in the type and quantity of IT resources necessary to fulfill ISB commitments. IT resources for ISB include:
•Hardware (CPU, storage, memory, SAN, tape library, network/telecommunications within the ISB environment, peripherals, and any other needed hardware peripherals)
•Facilities (floor space, rack space, power, and any other facility needs); and
•Software, including license tracking for software used in ISB.
•Provide technical support for installation and troubleshooting ISB infrastructure hardware and operating systems. The SE shall:
•Conduct hardware installations, upgrades, and replacements.
•Keep all hardware and firmware at current revisions except where a deviation has been approved.
•Monitor server, storage, storage switch, production job, backup job, database reindexing job, and other ISB hosted asset and process health and performance.
•SIT Special Project: Manage certain special projects assigned to ISB, including infrastructure management of the Consolidated Statistical Platform (CSP) a server farm running SAS Institute’s statistical analysis software. This includes providing technical support to the CDC internal and external statistical community thru the Statistical Software Help Desk (SSHD). Work with CSP customers to define network shares in the CSP’s secured environment to store data that may contain Personal Identifiable Information (PII).

Education/Experience:
•Bachelor’s degree + 3 Years; would consider 5+ years of experience in lieu of degree
•VMware Certified Associate, VMware ESXi 5.1 or 6, PowerShell, VM Clustering

Required Skills
•NSX and VSAN experience, cloud, storage virtualization
•3+ years of experience with ESX at version 6.0 or higher 
•3+ years of experience with VSAN implementation and management 
•1+ year experience with NSX V OR T 

Other desired skills 
•Strong customer service and communication skills 
•Cloud awareness (intro level course from Azure or AWS or better) 
•Automation skills - experience with Windows/Linux scripting (PowerShell/bash) or Jenkins 
•One year or more of experience implementing and managing SRM

Additional Requirements:
•Ability to obtain and maintain Federal/CDC Public Trust - Moderate Risk security clearance
•US Citizenship

Job Summary

Essential Duties and Responsibilities:
- Lead IT engineering & implementation for client/project.
- Facilitate IT design network delivery to meet business objectives.
- Provide supporting engineering documentation to assist with project implementation.
- Provide IT Operation maintenance support.
- On-going support for production operation center.
- Provide for desktop support and applications provisioning and support for client/project.
- Provide design documentation as it reflects implementation and troubleshooting guidelines for operation support to use for triage.
- Perform other duties as assigned by leadership.

Minimum Requirements:
- Bachelor's degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems of moderate scope and complexity.
- General application of concepts and principles.
- Contributes to the completion of organizational projects and goals.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Applies knowledge and skills to complete a wide range of tasks.
- Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.

Education and Experience Requirements

#dice

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit [ Link removed ] - Click here to apply to Systems Engineer

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

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